I liked the 5 day info distribution. Two pages per day was ‘do-able’. Unfortunately, due to circumstances I ended up reading most of the stuff after my father passed away. I liked the fact that everything was transparent and that I could get a quotation online with everything itemized. I liked the fact that at the worst time in my life, I could call Basic Funerals for guidance as to the ‘next steps’ and you were there for me. I liked the fact that so much information is available on your site including frequently asked questions so that I didn’t have to talk with anyone until I was ready to accept your services. Having people who could help me over the phone, send me forms online and were willing to come to my house and pick up signed material was helpful at a time when I had so much to do. The staff was professional, caring and always willing to offer reassurance about what was needed and what could wait. Thank you for easing my burden at a tough time.
I was completely amazed at the ease of doing business with you. It was certainly much faster and easier than we had expected. Every aspect was easy and streamlined.
My two experiences with Basic Funerals was more than I could have hoped for each time, they went above and beyond to help us every step of the way. Their kindness, caring and support was genuine and very much appreciated throughout our sad and confusing time. You would be hard pressed to find a company and people more helpful and caring than the staff of Basic Funerals. I would recommend their services to anyone that is going through the passing of a loved one. Thank you for ensuring that our loved ones were laid to rest with the care, dignity and respect that they both deserved!
It has been a month since my Dad passed away. I want to thank Basic Funerals for helping me deal with an extremely stressful event from 3,000 miles away in the U.S. Right from the first moment of contact till the graveside ceremony–Basic Funerals was there to help and support me in every way. It didn’t matter who you spoke to at the other end of the phone-everyone was very helpful and professional. They handled every detail including flower delivery, venue recommendation and graveside representation. Meeting David the day of my Dad’s service was very special and meant so much that he took time out of his busy schedule to be there for me. I will be recommending this company to all my friends when they are in need of a great service provided by professionals at a very reasonable price. Thank you again for what you do and the great way you do it!
Everyone I talked with was very well informed with the complete process and were very aware of the stressful situation these kinds of things usually surround. A well thought out, professional and friendly team that has delivered on every service we needed at the highest level and all for reasonable cost. It is very refreshing to look back on the ‘experience’ and know that a business is able to provide a no pressure product while ensuring everything is done correctly while still making an acceptable profit to allow them to stay in business. Thank you!
The people we spoke with at Basic Funerals were polite and helpful. The way that choices were presented made it fairly easy to come up with the plan that best met ours and our mother’s requirements. The pricing seemed fair and there were no surprises. Having everything in place in advance meant that it took only a single phone call to get plans moving and that took away a lot of the stress of having to make decisions at a very emotionally sensitive time.
Dealing with the death of a family member, especially one younger is a very difficult and stressful time. Having to make funeral/burial arrangements adds tremendously to that stress. The staff at Basic Funerals were amazing. They were very compassionate and caring and took care of all the unpleasant details quickly and with class. They were always available by phone or by email to answer any questions and provided needed documentation in a very timely fashion. I sincerely hope that I do not need their services again in the near future but if I do, it is comforting to know there is a company you can count on this most difficult time. Thank you again for helping me and my family through this trying time. Your hard work and kind thoughts were greatly appreciated and we can rest knowing our loved one was treated with dignity and respect on his final journey home.
Upon my father’s death, I was next of kin and charged with arranging his finality. My family has used a funeral home for years in the town where they live so my aunt called and booked me an appointment to get the ball rolling with them. When I was presented with the cost of the bare minimum to cremate my dad, I almost fell over. $3900! that didn’t sit right with me so I went to the computer and did some research. I came across Basic Funerals and was provided with an exact quote, via email in less than 10 minutes. It was literally $2000 LESS than the “local” funeral home. I immediately booked with Basic Funerals and made arrangements to have my dad picked up from the funeral Home in town the next day. The experience from start to finish with Basic Funerals was as pleasant as one could ever ask for when dealing with death. All of the people I spoke to (Shelby etc.) on the phone were very professional and knowledgeable and picked up the phone EVERY time I called no matter the time of day or night! Amazing. I also received email correspondence in the most timely fashion. Everything was simply presented to me and the process was quick and over delivered. If every company in the world today, ran their business and treated their customers like BF, our economy would be booming! I will be recommending you to everyone (hopefully not for a while though) Thank you
During the initial meeting different options were discussed as how to move forward when a death occurs. We placed a call at 1.30 in the morning and my father was picked up within a few hours. The Mississauga office called to say that the cremation had taken place and who to contact regarding the pickup of the urn. The services provided were correct in every detail. Pleasure to know that someone is looking after our better interests. We also made arrangements for other family members to have Basic Funerals follow through with the same plans for them after their passing.
Basic Funerals provided exceptional service and attention when my father passed away. The cost is lower, but this didn’t result in any corners being cut. In fact, I found the opposite to be true when one of the staff went out of his way to deliver paperwork to my home for signing to ensure there was no delay. A death in the family is never easy, but Basic Funerals made sure that there was no added stress by always responding promptly and graciously.