Basic Funerals Testimonials

I liked the 5 day info distribution. Two pages per day was ‘do-able’. Unfortunately, due to circumstances I ended up reading most of the stuff after my father passed away. I liked the fact that everything was transparent and that I could get a quotation online with everything itemized. I liked the fact that at the worst time in my life, I could call Basic Funerals for guidance as to the ‘next steps’ and you were there for me. I liked the fact that so much information is available on your site including frequently asked questions so that I didn’t have to talk with anyone until I was ready to accept your services. Having people who could help me over the phone, send me forms online and were willing to come to my house and pick up signed material was helpful at a time when I had so much to do. The staff was professional, caring and always willing to offer reassurance about what was needed and what could wait. Thank you for easing my burden at a tough time.

Maureen K

I was completely amazed at the ease of doing business with you. It was certainly much faster and easier than we had expected. Every aspect was easy and streamlined.

Gary L

My two experiences with Basic Funerals was more than I could have hoped for each time, they went above and beyond to help us every step of the way. Their kindness, caring and support was genuine and very much appreciated throughout our sad and confusing time. You would be hard pressed to find a company and people more helpful and caring than the staff of Basic Funerals. I would recommend their services to anyone that is going through the passing of a loved one. Thank you for ensuring that our loved ones were laid to rest with the care, dignity and respect that they both deserved!

Susan H

It has been a month since my Dad passed away. I want to thank Basic Funerals for helping me deal with an extremely stressful event from 3,000 miles away in the U.S. Right from the first moment of contact till the graveside ceremony–Basic Funerals was there to help and support me in every way. It didn’t matter who you spoke to at the other end of the phone-everyone was very helpful and professional. They handled every detail including flower delivery, venue recommendation and graveside representation. Meeting David the day of my Dad’s service was very special and meant so much that he took time out of his busy schedule to be there for me. I will be recommending this company to all my friends when they are in need of a great service provided by professionals at a very reasonable price. Thank you again for what you do and the great way you do it!

Marie F

Everyone I talked with was very well informed with the complete process and were very aware of the stressful situation these kinds of things usually surround. A well thought out, professional and friendly team that has delivered on every service we needed at the highest level and all for reasonable cost. It is very refreshing to look back on the ‘experience’ and know that a business is able to provide a no pressure product while ensuring everything is done correctly while still making an acceptable profit to allow them to stay in business. Thank you!

Patrick Z

The people we spoke with at Basic Funerals were polite and helpful. The way that choices were presented made it fairly easy to come up with the plan that best met ours and our mother’s requirements. The pricing seemed fair and there were no surprises. Having everything in place in advance meant that it took only a single phone call to get plans moving and that took away a lot of the stress of having to make decisions at a very emotionally sensitive time.

Albert L

Dealing with the death of a family member, especially one younger is a very difficult and stressful time. Having to make funeral/burial arrangements adds tremendously to that stress. The staff at Basic Funerals were amazing. They were very compassionate and caring and took care of all the unpleasant details quickly and with class. They were always available by phone or by email to answer any questions and provided needed documentation in a very timely fashion. I sincerely hope that I do not need their services again in the near future but if I do, it is comforting to know there is a company you can count on this most difficult time. Thank you again for helping me and my family through this trying time. Your hard work and kind thoughts were greatly appreciated and we can rest knowing our loved one was treated with dignity and respect on his final journey home.

Donna B

Upon my father’s death, I was next of kin and charged with arranging his finality. My family has used a funeral home for years in the town where they live so my aunt called and booked me an appointment to get the ball rolling with them. When I was presented with the cost of the bare minimum to cremate my dad, I almost fell over. $3900! that didn’t sit right with me so I went to the computer and did some research. I came across Basic Funerals and was provided with an exact quote, via email in less than 10 minutes. It was literally $2000 LESS than the “local” funeral home. I immediately booked with Basic Funerals and made arrangements to have my dad picked up from the funeral Home in town the next day. The experience from start to finish with Basic Funerals was as pleasant as one could ever ask for when dealing with death. All of the people I spoke to (Shelby etc.) on the phone were very professional and knowledgeable and picked up the phone EVERY time I called no matter the time of day or night! Amazing. I also received email correspondence in the most timely fashion. Everything was simply presented to me and the process was quick and over delivered. If every company in the world today, ran their business and treated their customers like BF, our economy would be booming! I will be recommending you to everyone (hopefully not for a while though) Thank you

Justin P

During the initial meeting different options were discussed as how to move forward when a death occurs. We placed a call at 1.30 in the morning and my father was picked up within a few hours. The Mississauga office called to say that the cremation had taken place and who to contact regarding the pickup of the urn. The services provided were correct in every detail. Pleasure to know that someone is looking after our better interests. We also made arrangements for other family members to have Basic Funerals follow through with the same plans for them after their passing.

Gary D

My father’s wish is that we had the simplest service possible. He would rather we spent money on him in life rather than in death. This provided an excellent opportunity for the family to say good bye and not be overburdened with costs. Excellent job!

Mario V

I can’t say enough good things about Basic. They actually know what customer service actual is. Very knowledgeable staff, great rates and well organized. There really is a plan for every type of funeral you could possibly be interested in. Robyn is an delight to work more
Mary Gorman
19:01 19 Sep 19
Kaetlyn B was superb at handling Mom's affairs and handling me! Although our mother's death was expected, it was still quite overwhelming. I had never been responsible for this type of arrangement, and am very grateful for Kaetlyn's professional, yet personal manner. Every phone call was answered promptly, and my issues were addressed immediately. Kaetlyn made sure I had everything I needed to start the process, and has provided me with lots of information and direction for the days and weeks ahead. I couldn't be more pleased. I have already spread the word about Basic Funerals, and Kaetlyn. God Bless You All!read more
Karen Drake
19:11 06 Sep 19
Jessica, thank you very much for all your advice and patience and, most of all, for guiding us through this difficult time. All Cremation arrangements at Riverside Chapel were well planned . You are very kind and thank you very much. Also, thank you to everyone else at Basic Funerals and Riverside Cremation for your more
sandy SAGAR
03:59 21 Aug 19
The meeting was very informative and casual. All our questions were answered in a professional manner. We did not feel pressured in any way. We are very happy with the more
Lina Elliot
22:51 15 Aug 19
Helpful, didn't try to push any thing on us.Very affordable.
marg lahey
02:18 08 Aug 19
My experience with Basic Funerals was excellent. My first contact was with Robin. She was easy to talk with and was very quick at returning emails, and phone calls. The pre planning process went smoothly as did the final arrangements. We went with the Basic package, cremation no service. Mailings arrived quickly. The information provided before and after was valuable and the cost of the package was considerably less than arrangements through other funeral homes. I feel comfortable in recommending this company to others in need of this more
Ken Fryer
12:11 07 Aug 19
Allarrangements were handled professionalism and kindness. Jessica was lovely to deal with. The process was very efficient and the cost was reasonable, no or sure was at any time put on you to spend more than your decided you wanted which is not the case in most situations with funeral homes. I will pre arrange for myself and my husband's in the very near more
Debbie Mastin
00:31 07 Aug 19
Robin was very helpful and patient with me on things I didn't understand. I appreciate that very much. Thank you, I have recommended Basic Funerals.
Verda Matthew
17:49 18 Jul 19
Very understanding and absolutely no attempt to sell us anything than we asked for. Professional and very kind.
10:42 16 Jul 19
Jessica B was very friendly and helpful
Aaron Hachie
17:22 03 Jul 19
Everyone was so helpful in dealing with my brother John's funeral.
Judy Costantini
22:57 13 May 19
During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention and very professional responsiveness to our needs. I would absolutely recommend this service for anyone struggling with all of the many other details and emotional distress that follow the passing of a loved more
Debra Macphail
17:18 06 Mar 19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested.Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they more
D.C. Mahoney
08:46 31 Jan 19
Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral more
joann guenette
20:04 06 Sep 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Louise Viersen
20:40 20 Aug 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one more
Soosy Q
19:29 24 Jul 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
Jaden Winfree
20:08 21 Jun 18
I prearranged my own funeral all on line including payment muss no fuss....a great experience
John O'Hearn
19:38 24 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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