I was very confused and upset when I contacted you, not knowing what to do. I found comfort that I had made the right choice, and there was always someone there to help me with my choices. I felt that you were very truthful in your advertising the price that was quoted was the real price, I had only been through one funeral before this, but unfortunately they had taken advantage of our grieving family. Your company will always be highly regarded and recommended to our friends and family in their time of need. Thank you from the bottoms of our hearts.
It was very professional and caring. When we forgot to give my Mother’s outfit to your representative, he had someone make a special trip the next day to pick it up. The Crematorium where we picked up the remains was also very beautiful and comforting.
Your staff was extremely helpful and responsive to the needs of my family. Being able to do everything from home without any pressure to do things a “certain way” was very much appreciated.
The service was excellent – although I had researched online – I made the call from the hospital when my friend was in her last week – the information was taken, my questions all answered promptly.
Everything…all the people I spoke with were very professional and comforting. Although I did have a problem with the urn part of things you were very quick to resolve the problem and certainly offered many apologies for the mix up. I would highly recommend your services to any friends or family that may be in need. I do plan to pre-arrange my funeral with you as soon as I am financially and emotionally stable enough to do so.
I was able to comply with my Aunt’s wishes as to how her arrangements were to be made and you undertook them as requested.
I was most impressed by the promptness and compassionate nature of all representatives I dealt with from my first call. Also the fact that there was never a ‘sales pitch’ to purchase more services was greatly appreciated – I have witnessed this behaviour at in person funeral homes and it makes the family feel like it’s about sales rather than making best arrangements for their loved one. I would definitely recommend Basic Funerals and use their services again.
I liked everything about your service, it was a huge relief to discover your service as I was in a state of shock and lost about what to do, you took that away from me and gave me comfort and peace of mind when I needed it most.
I liked the option to meet in person. Some of us do not feel ready to make arrangements for cremation via internet or fax. I really needed the human connection for the passing of my father. It was reassuring and I could address questions on the spot. It need only be a brief meeting to feel reassured.
My mother’s specific wishes were to have a cost effective funeral with a minimum of fuss. Your service provided exactly that with complete flexibility and the added benefit of allowing me to build a casket for my Mom. This may not have been the absolute cheapest way to go but it provided me with a way to give her a final measure of love and care by building something of utmost intimacy and utility with my own two hands. Mom was always appreciative of things I made and this final effort would please her as it pleased me to do it. Thank you again.