Person I dealt with was clear and provided all information. She was sympathetic acknowledging this difficult time but professional and dealt with the task at hand. This made me feel comfortable leaving my loved one in your hands.
We were so glad that we preregistered both of my parents in advance, so that when the time came, only a phone call was required to put our plans into action. Your kind, helpful staff responded immediately. Someone always answered the phone at any hour to field our many questions. Everything was taken care of for us quickly (and effortlessly on our part)… even government forms and plenty of Death Certificates supplied. We were extremely pleased!
From my initial phone call I felt confident that all my needs and concerns would be handled. Even though I spoke to several different people everyone was very professional and put me at ease at this very difficult time. All my requests were looked after and the customer service was outstanding. Thank you all so much for being there for me every time I needed something.
All of the staff I’d spoken with, by phone or email were very accommodating, understanding and professional.
I appreciated being able to make all the arrangements without having to leave my home. I did everything online. It was an easy process.
I liked the ease with which I could make the arrangements, the prompt professional response and the clarity of the pricing regime. I also appreciated the quality and service of the Cemetery you contracted with.
I found each employee very professional, helpful & compassionate during a sad & stressful time. Although price was not my only criteria, I found Basic Funerals extremely reasonable.
We liked the prompt, courteous and professional advice received from our funeral advisor from Basic Funerals. She was very helpful with all our questions and very professional in all the dealings we had with her. We had our mother’s remains back within a few days and everyone was very helpful.
All questions and concerns were addressed promptly. Staff were efficient, caring and professional. The company was very flexible with the services that they provided or that we contracted for elsewhere.
Very clear, rapid online service selection and quotation. Final fee was exactly as quoted. A funeral director was always on call when we had questions. Very professional services rendered with utmost respect for the family and my dear mother. Your condolences web site is amazing, and a great way to communicate about the life of my mother and to share the memories of her friends.