Basic Funerals Testimonials


The process was quite simple. The information provided to me was clear and everything was well explained. The funeral director assisted me by coming to my home to get papers signed and to pick up payment. There were no surprises over the cost of the services provided, as the online quote I received was exactly what I was charged. I would not hesitate to use their services again.

Laura M


Basic Funerals provided exceptional service and attention when my father passed away. The cost is lower, but this didn’t result in any corners being cut. In fact, I found the opposite to be true when one of the staff went out of his way to deliver paperwork to my home for signing to ensure there was no delay. A death in the family is never easy, but Basic Funerals made sure that there was no added stress by always responding promptly and graciously.

Yolanta C


Everything was seamless and professional. Someone was available at all times for any questions or services that I required. Everyone was friendly and professional.

Lyne M


The services were professional, you did what you said you would do and nothing went wrong. It made me feel comfortable that things were handled correctly. Your pricing was excellent for the services provided.

Judy O


The services that you quoted were exactly what you get for an amazing price. Your staff was very informative and helpful at a difficult time. But most of all I was amazed at the fact that all documents including Proof of Death Certificates were couriered to my home within two days.

Pauline H


Everyone was polite and not phony. The process was exactly as I had been told it would be, NO SUPRISES! Anytime help was needed or a question asked the response was prompt and clear. And, of course, the cost was so much less than at a funeral home, but we received everything we wanted, and respect.

Christine B


I have never had to arrange any type of funeral before so I was apprehensive to say the least. When I phoned Basic Funerals I spoke with someone caring, knowledgeable and very easy to deal with. My husband was terminally ill so this process was a difficult one for me but the staff at Basic Funerals made it so much easier. My husband passed away at home and the service I received was excellent. I was comforted knowing he was in good hands. They did everything very well, professionally and with extreme sensitivity to my situation. The urn I purchased is also beautiful. I liked the fact that I was able to call and get answers without a hassle. I have already recommended Basic Funerals to several of my friends and will be using you for my own arrangements. Thank you for taking such good care of my husband.

Monique S


Things were handled quickly and efficiently. From the time of the first phone call to indicate the passing of my father to someone arriving and picking up the body, to the delivery and dealing with death certificates, etc. I had no problems at all dealing with you and your staff.

Richard A


From my first contact to the end I felt reassured that the required arrangements would be completed as required. All phone conversations were helpful and genuine concern was evident in the voices of the people I spoke to. As I originally thought, everything turned out exactly the way it needed to. I am grateful for the ease in which these arrangements were made and completed using your service.

Cindy A


I only had to make one phone call and everything was taken care of

William M

Very understanding and absolutely no attempt to sell us anything than we asked for. Professional and very kind.
Viv
10:42 16 Jul 19
Jessica B was very friendly and helpful
Aaron Hachie
17:22 03 Jul 19
Everyone was so helpful in dealing with my brother John's funeral.
Judy Costantini
22:57 13 May 19
During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention and very professional responsiveness to our needs. I would absolutely recommend this service for anyone struggling with all of the many other details and emotional distress that follow the passing of a loved one.read more
Debra Macphail
17:18 06 Mar 19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested.Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they served.read more
D.C. Mahoney
08:46 31 Jan 19
Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral home.read more
joann guenette
20:04 06 Sep 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Louise Viersen
20:40 20 Aug 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..read more
Soosy Q
19:29 24 Jul 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
Jaden Winfree
20:08 21 Jun 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
John O'Hearn
19:38 24 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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