The process was quite simple. The information provided to me was clear and everything was well explained. The funeral director assisted me by coming to my home to get papers signed and to pick up payment. There were no surprises over the cost of the services provided, as the online quote I received was exactly what I was charged. I would not hesitate to use their services again.
Basic Funerals provided exceptional service and attention when my father passed away. The cost is lower, but this didn’t result in any corners being cut. In fact, I found the opposite to be true when one of the staff went out of his way to deliver paperwork to my home for signing to ensure there was no delay. A death in the family is never easy, but Basic Funerals made sure that there was no added stress by always responding promptly and graciously.
Everything was seamless and professional. Someone was available at all times for any questions or services that I required. Everyone was friendly and professional.
The services were professional, you did what you said you would do and nothing went wrong. It made me feel comfortable that things were handled correctly. Your pricing was excellent for the services provided.
The services that you quoted were exactly what you get for an amazing price. Your staff was very informative and helpful at a difficult time. But most of all I was amazed at the fact that all documents including Proof of Death Certificates were couriered to my home within two days.
Everyone was polite and not phony. The process was exactly as I had been told it would be, NO SUPRISES! Anytime help was needed or a question asked the response was prompt and clear. And, of course, the cost was so much less than at a funeral home, but we received everything we wanted, and respect.
I have never had to arrange any type of funeral before so I was apprehensive to say the least. When I phoned Basic Funerals I spoke with someone caring, knowledgeable and very easy to deal with. My husband was terminally ill so this process was a difficult one for me but the staff at Basic Funerals made it so much easier. My husband passed away at home and the service I received was excellent. I was comforted knowing he was in good hands. They did everything very well, professionally and with extreme sensitivity to my situation. The urn I purchased is also beautiful. I liked the fact that I was able to call and get answers without a hassle. I have already recommended Basic Funerals to several of my friends and will be using you for my own arrangements. Thank you for taking such good care of my husband.
Things were handled quickly and efficiently. From the time of the first phone call to indicate the passing of my father to someone arriving and picking up the body, to the delivery and dealing with death certificates, etc. I had no problems at all dealing with you and your staff.
From my first contact to the end I felt reassured that the required arrangements would be completed as required. All phone conversations were helpful and genuine concern was evident in the voices of the people I spoke to. As I originally thought, everything turned out exactly the way it needed to. I am grateful for the ease in which these arrangements were made and completed using your service.
I only had to make one phone call and everything was taken care of