I had to handle my mother’s passing from a few provinces away. From my first call, they put my mind at ease. Everyone I talked to was professional and caring. And thanks to you I’ve been able to handle all details with confidence and ease. Coming to Ontario totally organized. I would recommend anyone to use basic funeral and cremation choices.
Everything was clear and basic – an important thing when dealing with the death of a loved one, even when it is expected. I have always been a proponent of the KISS principle, and keeping things easy and straight forward at such a difficult time just makes everything easier.
Basic Funerals responded to our request for cremation of our mother with grace and dignity. From my initial contact about a year ago when mother’s health was failing to the prompt, courteous and respectful services provided after her death, my wife and I were absolutely amazed by the professional and compassionate staff at Basic Funerals available round the clock – their phone line is answered directly and immediately on a 24/7 basis by a friendly and helpful “person” as opposed to a “machine”. Their full range of services available were clearly and simply explained. There was no pressure and no confusion. Basic Funerals operates with a simple and sincere way of conducting business. Their charges are very modest compared to other funeral service options and there are no hidden costs …prior to using Basic Funeral services the costs are clearly itemized and the “final bill” correlated exactly with the range of services we requested and the initial cost estimate. We couldn’t have been more satisfied with the service provided! Basic Funerals truly responds to family needs in an exemplary and cost effective manner. It is indeed a pleasure to endorse Basic Funerals without reservation.
Everything was smooth and easy. Pat was awesome and because of the circumstances of death was very respectful and honest. Overall excellent experience.
The services provided were exactly what I was looking for, when I explained my situation they didn’t try and sell me anything more than I asked for, I felt comfortable and not pressured in any way.
It was easy to arrange, fast and very friendly service, incredibly affordable, customizable for what I needed and wanted, no pushy salesman… Great people to deal with!
The services were completed quickly with a lot of thought and I liked how they worked together to meet our special requests. Well managed and very thoughtful and considerate.
The staff I dealt with were knowledgeable, friendly, efficient and caring. I had one minor problem initially which was handled very well and resolved quickly, in a professional manner. We were treated with respect by everyone. Questions were answered promptly and efficiently and with understanding. I’m sure I asked the same questions when Mum’s funeral was pre-arranged, then at the time of need, but they were always answered patiently and clearly. All staff that I dealt with were amazing!!!
You guys were very easy to deal with. Main reason for using you was the price, but the service provided was excellent. I have already recommended you to people.
By far the most important thing was your company’s transparency, honesty and decency. I was overwhelmed with my mother’s rapidly progressing terminal illness, and everyone I dealt with at Basic Funerals exemplified customer service and compassion. You did everything exactly when you said you would, there were no hassles or surprises, and your default cremation option was exactly what my mother wanted – no arguing or haggling required. With the benefit of time to reflect, I would have chosen your company for the qualities above even if your prices were comparable to conventional funeral homes’. That your prices were so much better was simply a gift.