All staff I contacted were polite, empathetic and very genuine. Exactly what one needs at a time of personal loss. Your company provided all the required services quickly and efficiently, AND, at a fraction of the cost of a regular funeral home!
I was able to make arrangements well in advance of my mother’s passing and when the event occurred everything fell into place easily and I received important documents the next day via courier as I was in a different part of the country. This allowed me to commence the other processes and the kit provided by Basic was very help to deal and guide me with legal matters.
The services provided were exactly what I required, nothing more and nothing less. There was no “sales” job involved. All required paperwork was sent to me within two days.
I have to thank and commend your whole team. Everything unfolded so beautifully. I also have to thank you for the quick turn around with the ashes. A long weekend was only a few days away and we thought we might not get the ashes back till the next week. You eased the whole experience for my Mother especially but also the whole family. Thank you.
Arrangements were easy to make and reasonably priced. There was no pressure to purchase extra unwanted options. It was always easy to reach someone to talk to. All questions were responded to promptly and satisfactorily. The contracted arrangements went very smoothly with no surprises.
Everyone was so compassionate, caring and understanding. A couple of people even went above and beyond for us. It made such a difference that we were able to get Dad settled. He didn’t settle till he had Mom with him.
It was straight to the point. No fillers or distractions. We got the exact arrangements we wanted and everything was done for us. I deeply appreciated all of the no-obligation preplanned work that was done before we even committed to choosing basic funerals. I was extremely impressed and highly recommend this as the way to go for the funeral needs of friends and family.
Your services were excellent! It was a very difficult time for our family emotionally and financially and you made it so simple and affordable. There were no hidden fees, the fees quoted remained the same throughout the process.
The fast and sensitive communications have helped make this event more bearable, since we had no need to worry about any of the logistics. You kept us informed and took care of everything.
I liked the compassion, promptness and professionalism of everyone I dealt with. In my dealings with all of your staff it was clear that they were not on a commission basis. I never felt pressured to purchase other than what I requested. The night my husband died at a Hospice your staff arrived there after 1.5 hours and were very professional and unrushed. I was asked whether I would like the Funeral Director to call me that night or the next morning. I appreciated the choice. The next morning the Funeral Director came to my home to finalize the details. I greatly appreciated not having to leave my home. The Funeral Director (Pat) was very professional and immediately put me at ease. He also contacted the Hope Cemetery on my behalf and provided me with information, at my request, about the services Hope Cemetery could provide. I would highly recommend your company to others. Thank you for your help at a very difficult time.