Basic Funerals Privacy Policy

WE RESPECT THE PRIVACY OF EVERYONE WHO VISITS THIS SITE. PLEASE READ OUR PRIVACY POLICY CAREFULLY SO THAT YOU CAN UNDERSTAND HOW WE COLLECT, USE AND DISCLOSE THE PERSONAL INFORMATION YOU PROVIDE US.

By accessing this Website you accept all the terms and conditions of this Privacy Policy. In particular, by submitting your personal data to us, you will be deemed to have given your permission for use and disclosures referred to herein. If you do not agree with the terms and conditions of this Privacy Policy, you must immediately cease using and accessing this Website and any content, services or products contained in or available from this Website for which you need to provide personal information.

What does this privacy policy cover?

This Privacy Policy covers our use and disclosure of your personal information, which is collected through or in connection with this Website. For the purposes of this Privacy Policy, “this Website” means all the web pages related to the basicfunerals.ca site excluding any links to third party sites.

This Privacy Policy relates to this website. Other Basic Funerals and Cremation Choices websites may contain privacy policies, which are different from this Privacy Policy. In addition, specific terms and conditions may apply to specific content, services or products contained in or available from such other Basic Funerals and Cremation Choices Inc. websites. In the event such additional or specific terms are inconsistent with the terms contained in this Privacy Policy, the additional or specific terms shall prevail. On your journey around the Basic Funerals and Cremation Choices Inc. websites please check the privacy policy of each website which you visit and do not assume that this privacy policy applies to all Basic Funerals and Cremation Choices Inc. websites.

All references to funeral services, cremation, cremation services, funeral homes, pricing, visitation and services and any other items related to the act of offering funeral services are only offered on what is available under provincial licensing requirements.  Anything given on this site in the way of services is not an offer to sell funeral services.

Who is responsible for the personal information collected on this Website?

Basic Funerals and Cremation Choices whose registered office is in Mississauga, Ontario controls the personal data collected on this Website.

Special Notice – if you are under 18 years old

Basic Funerals and Cremation Choices Limited does not intentionally collect personal data of persons under 18 years old. If you are under 18 years old please do not send us your personal information (for example, your name, address, and email address). If you are under 18 years old and you wish to ask a question or use this Website in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.

Information collection and use

We collect and use personal information (including name, address, telephone number and email address) in order to:

  • respond to queries or requests submitted by you
  • process orders or applications submitted by you
  • administer or otherwise carry out our obligations in relation to any agreement you have with us
  • anticipate and resolve problems with any products or services supplied to you
  • better tailor and improve the features of products and services
  • create products or services that may meet your needs.

As part of the products or services offered to you through our Website, the information you provide to us may be transferred to countries outside of Canada. By way of example, this may happen if any of our servers are from time to time located in a country outside of Canada or one of our service providers is located in a country outside of Canada. These countries may not have similar data protection laws to Canada. If we transfer your information outside of Canada in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you use our services while you are outside Canada, your information may be transferred outside Canada in order to provide you with those services.

We may use third parties for the fulfillment of our obligations hereunder. However, except as set out in this Privacy Policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc. In the event our company, or part thereof, is acquired by another company, that company may use your personal data in accordance with this Privacy Policy.

Providing you with additional information and sharing your information

From time to time we would like to use your personal information for purposes other than as set out in the above section. We believe that these additional uses will be of benefit to you. However, we understand that you may not wish us to use your information in this way. We will not use your information for the purposes set out below if you have indicated that you do not wish us to use your information in this way when submitting the information. Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know (see contact information below). We will take the necessary steps to stop the use of your information for such purposes with immediate effect. In such case we will, however, continue to use your personal data for the purposes set out in the above section for as long as necessary to achieve such purposes.

From time to time we will use the information you supply to us for:

  • market research and tracking of sales data
  • informing you about our products and services, which may include contacting you by telephone
  • giving the information to Basic Funerals and Cremation Choices Inc. affiliate offices and companies, which may be located outside Canada, to enable them to send you information which may be of interest to you.

In addition, from time to time we would like to give your name, address and e-mail and any other personal data you supply to us to carefully selected third parties, which may be located outside of Canada. These third parties may use this information for:

  • market research and tracking of sales data
  • sending you information about their products and services
  • giving the information to their affiliate offices and companies to enable them to send you information which may be of interest to you.

Collection of non-personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our Website. We may also aggregate details which you have submitted to the Website (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this Website.

The use of cookies

We may store some information (commonly known as a “cookie”) on your computer when you look at our Website. We are able to read these cookies for information purposes when you revisit our Website. The type of information we collect as a result of a cookie being accepted by you is specific to your PC and includes the IP address, the date and time the PC visited the Website, what parts of our Website were looked at and whether the web pages requested were delivered successfully. This information is anonymous; it represents a computer rather than a person.

We use the cookie information to improve our knowledge of the use of our Website and to enable us to be able to ascertain whether the Website is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience.

You can erase or block this information by changing the settings on your computer (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilize some features of the Website.

Chat rooms, notice boards, newsgroups

If at any time this Website offers any chat rooms, notice board facilities, newsgroups etc. we may collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Please note that we cannot be responsible for other parties’ use of the personal information, which you make available to such third parties through any chat room, notice board, newsgroup etc. on this Website. Please be careful about what personal information you disclose in this way.

E-mail, Feedback and Forum Facilities

If at any time this Website offers any e-mail, feedback or forum facilities, we may collect the information, which you disclose. Such information will be used in accordance with this Privacy Policy.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

Use of your personal information submitted to other websites

We cannot be responsible for the privacy policies and practices of other websites even if:

  • you accessed the third party website using links from our Website; or
  • you linked to our Website from a third party website.

We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.

Submission of others personal information

From time to time this Website may ask you to provide personal details of your family or friends, for example, so that we can send them details of our products and services. Before providing such information, please ensure that you have obtained their consent to their personal data being used in this way. We will not use these details in any manner, which is incompatible with this Privacy Policy.

Will this privacy policy change?

From time to time we may make changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our Privacy Policy on a regular basis.

How you can contact us

If you would like to contact Basic Funerals and Cremation Choices Inc. about our Privacy Policy, you can do so by e-mailing information@basicfunerals.ca


Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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