Reviews

Google Reviews

Marion Dick
Marion Dick
17:20 06 Nov 19
In August of 2019 I became in need of Basic Funerals services.My husband had specified exactly what services he wanted and when I called Jena, she provided a plan that included everything we needed.She was very efficient, professional, and kind, and answered any questions that I had.When my husband died, I appreciated the support I received, which made a difficult time easier for me. Later, I found the package regarding closing affairs particularly helpful. Using it, I was not confused or anxious as everything I needed to do was set out for me.The experience I had with Basic Funerals leads me to highly recommend them. Thank you.read more
Areti Papadopoulos
Areti Papadopoulos
15:16 27 Sep 19
They were attentive and responsive for all the steps for my grandmother's funeral. They came to our home to pick up her clothing and ensure that everything was prepared for the visitation and service. The final paper work was received quickly and in order. Highly recommend them.read more
Mary Gorman
Mary Gorman
19:01 19 Sep 19
I can’t say enough good things about Basic. They actually know what customer service actual is. Very knowledgeable staff, great rates and well organized. There really is a plan for every type of funeral you could possibly be interested in. Robyn is an delight to work with.read more
Karen Drake
Karen Drake
19:11 06 Sep 19
Kaetlyn B was superb at handling Mom's affairs and handling me! Although our mother's death was expected, it was still quite overwhelming. I had never been responsible for this type of arrangement, and am very grateful for Kaetlyn's professional, yet personal manner. Every phone call was answered promptly, and my issues were addressed immediately. Kaetlyn made sure I had everything I needed to start the process, and has provided me with lots of information and direction for the days and weeks ahead. I couldn't be more pleased. I have already spread the word about Basic Funerals, and Kaetlyn. God Bless You All!read more
sandy SAGAR
sandy SAGAR
03:59 21 Aug 19
Jessica, thank you very much for all your advice and patience and, most of all, for guiding us through this difficult time. All Cremation arrangements at Riverside Chapel were well planned . You are very kind and thank you very much. Also, thank you to everyone else at Basic Funerals and Riverside Cremation for your help.read more
Lina Elliot
Lina Elliot
22:51 15 Aug 19
The meeting was very informative and casual. All our questions were answered in a professional manner. We did not feel pressured in any way. We are very happy with the arrangements.
marg lahey
marg lahey
02:18 08 Aug 19
Helpful, didn't try to push any thing on us.Very affordable.
Ken Fryer
Ken Fryer
12:11 07 Aug 19
My experience with Basic Funerals was excellent. My first contact was with Robin. She was easy to talk with and was very quick at returning emails, and phone calls. The pre planning process went smoothly as did the final arrangements. We went with the Basic package, cremation no service. Mailings arrived quickly. The information provided before and after was valuable and the cost of the package was considerably less than arrangements through other funeral homes. I feel comfortable in recommending this company to others in need of this service.read more
Debbie Mastin
Debbie Mastin
00:31 07 Aug 19
Allarrangements were handled professionalism and kindness. Jessica was lovely to deal with. The process was very efficient and the cost was reasonable, no or sure was at any time put on you to spend more than your decided you wanted which is not the case in most situations with funeral homes. I will pre arrange for myself and my husband's in the very near future.read more
Verda Matthew
Verda Matthew
17:49 18 Jul 19
Robin was very helpful and patient with me on things I didn't understand. I appreciate that very much. Thank you, I have recommended Basic Funerals.
Viv
Viv
10:42 16 Jul 19
Very understanding and absolutely no attempt to sell us anything than we asked for. Professional and very kind.
Aaron Hachie
Aaron Hachie
17:22 03 Jul 19
Jessica B was very friendly and helpful
Judy Costantini
Judy Costantini
22:57 13 May 19
Everyone was so helpful in dealing with my brother John's funeral.
Debra Macphail
Debra Macphail
17:18 06 Mar 19
During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention and very professional responsiveness to our needs. I would absolutely recommend this service for anyone struggling with all of the many other details and emotional distress that follow the passing of a loved one.read more
D.C. Mahoney
D.C. Mahoney
08:46 31 Jan 19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested.Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they served.read more
joann guenette
joann guenette
20:04 06 Sep 18
Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral home.
Louise Viersen
Louise Viersen
20:40 20 Aug 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Soosy Q
Soosy Q
19:29 24 Jul 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..read more
Jaden Winfree
Jaden Winfree
20:08 21 Jun 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
John O'Hearn
John O'Hearn
19:38 24 Apr 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
Sandra Stubbs
Sandra Stubbs
12:49 09 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!
Rick Pringle
Rick Pringle
17:09 28 Mar 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Gail Adamson
Gail Adamson
20:34 07 Feb 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .
Connie P.
Connie P.
14:15 05 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Don Mascarin
Don Mascarin
01:51 12 Jan 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Cheerfully Twisted Entertainment
Cheerfully Twisted Entertainment
22:16 12 Nov 17
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Evangelina Coleman
Evangelina Coleman
19:47 12 Nov 17
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Sandy J-Lee
Sandy J-Lee
18:13 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Nadine Kyle
Nadine Kyle
13:59 12 Oct 17
Very helpful. Compassionate.
Dragana Skokovic-Sunjic
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Johanne Coshall
Johanne Coshall
15:20 09 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Ravi Aggarwal
Ravi Aggarwal
16:13 05 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Louise Munro
Louise Munro
02:36 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Pamela H
Pamela H
18:34 03 Nov 19
Robin at Basic Funerals was incredibly patient, kind and caring. She made pre-planning my father's funeral easy. Before going to her office I was anxious and scared. The way she approaches all the topics is so delicate and mindful. There was no upselling at all! She helped us to plan an incredibly affordable funeral. My father sometimes struggles with English, she pulled up pictures on the computer of the topics we were talking about so he could easily follow along and understand what was being said. I was so impressed with her that my husband and I have decided that we will also be using Basic Funerals to pre-plan. We have also referred my father in law.read more
Alexandra Barmi
Alexandra Barmi
14:56 10 Oct 19
Robin was very helpful and quick to respond, and made it easy for my mom to make her pre-arrangements.
Tony Hooper
Tony Hooper
16:18 09 Jul 19
Basic Funerals were fantastic. At first I was a bit confused by their call back policy to get things started when I was looking for a quote. But I am very glad that I stuck with them.They were compassionate, responsive and available. They even waived their fees for our son, who due to his age (28 days old), only charged us for the provincial administrative fees. This level of compassion and service was spectacular. I hope not to have to use them again, but I've referred my friends and family to them already if the need arises.Thank you team at Basic Funerals!!! You made a very difficult time easier and worry free.read more
PAT MER
PAT MER
22:30 30 Jun 19
Excellent service, great people working there,they explain everything whit last a patience.I recommend this service in this difficult moment, we are going thru.Thank Stephanie and Diana for your professional work.Patread more
Hans Kunov
Hans Kunov
17:31 13 May 19
We were impressed by the courtesy, efficiency and cost of the Basic Funeral arrangements. We are pre-planning, and found the standard funeral homes overly expensive. Basic Funerals have the level and quality of service (at least up front, we aren't dead yet!) that we were looking for, and there was no "up-selling" at all. We are confident we are in good hands.read more
Anne-Marie Savolainen
Anne-Marie Savolainen
18:48 08 Mar 19
I was a novice trying to deal with my brother's death 6 months ago. Who knew that the funeral business was so complicated in that there is so much detail and comparing different options with funeral homes was comparing an apple to a pear, to an orange, to a kiwi...you get the drift. Not only were they the most compassionate people I had to deal with but overall the most helpful. I am writing this now as I am working again with them for me father's arrangements and again they are stellar. Do not believe you are getting subpar service due to their name. You would be getting one of the best.read more
Andrew Drummond
Andrew Drummond
13:07 29 Jun 18
Helpful and efficient service in very difficult circumstances for us. Were respectful, helpful and very clear about the steps that were necessary. Excellent service overall at a reasonable cost.
Gary Roberts
Gary Roberts
20:02 22 Mar 18
Very informative and professional meeting with Robin. She was extremely friendly, easygoing, and answered all our questions immediately, with all the paperwork at hand to explain the process in even more detail.read more
Lavitta D'Souza
Lavitta D'Souza
15:09 21 Feb 18
The on-line and phone support that we received was excellent. 'Basic funerals' guided us through a difficult time very well. Thanks to all the staff.
Sarah Lynch
Sarah Lynch
13:09 12 Feb 18
I found my team were very helpful and quick with their responses either by phone or email, making it a less stressful time for me. I would definitely recommend to others.
Spring Ocean
Spring Ocean
19:43 05 Feb 18
An excellent communication and efficient service! Thank you, Robin.
Martin Harvey
Martin Harvey
18:37 21 Nov 17
I'd dealt with Robin a few times over the course of a year before committing and was always struck by her personableness and attention to detail. Our in-person meeting was no different. A consummate professional who I'd recommend highly.read more
Robert Graham
Robert Graham
23:20 22 Oct 17
Basic funerals was very helpful during a difficult time for me and my family. They were courteous, friendly and helpful with their service. I would definitely recommend them to anyone in a similar situation. David, the person I dealt with from the company, was helpful throughout the whole process.read more
Jennifer Legault
Jennifer Legault
18:37 02 Oct 17
Robyn Sutton is very knowledgeable and has excellent people skills. I would highly recommend.
Sandrine F.
Sandrine F.
18:17 02 Oct 17
Great Company.
Cheryl Crozier
Cheryl Crozier
18:14 02 Oct 17
Great staff. Warm, patient and understanding.
Thomas Blak
Thomas Blak
18:10 02 Oct 17
I called and within twenty minutes I had everything I needed for a service. They were courteous and caring on the phone and I would have no hesitation recommending them to plan a basic funeral. They sent me the forms promptly, which I filled out and everything was done perfectly. Highly recommended.read more
Nancy Krawczyk
Nancy Krawczyk
23:08 11 Jun 18
We are extremely happy with the services we received from Basic Funerals and Cremation Choices. They made the process, choices and decisions that your suddenly faced with much easier with all of their help and guidance. I found that all of the staff are amazing, they are all so nice and understanding. Since we used Basic Funerals and Cremation Choices we were able to plan and have an absolutely perfect Memorial Service/Celebration of Life for my Dad, like he deserved and it was in such a beautiful and unique location! The only complaint and problem we had was with a Service Location that they list on their site. I ABSOLUTELY DO NOT RECOMMEND ANYONE USE Madsen's Gardens!!!! This Service Location they list caused me SO MUCH anguish and distress that no one should have to deal with after losing a loved one. To have a location tell you that you need to book your Memorial Service or Celebration of Life only between Tuesday & Thurday because they save weekends for weddings or you should have booked 1 year in advanced!!! Sorry Madsen's I had not planned on my Dad being Dead!!!!! I believe 100% that Madsen's Gardens should be removed from the site and Basic Funerals and Cremations should replace them with Holland Marsh Wineries (amazing, beautiful and understanding place). This amazing place WILL work with you, they are also a highly sought after wedding location and yes they too had a wedding booked for the same day as our Memorial. I do not blame Basic Funerals for this one awful experience as they are the middle man. I definitely recommend Basic Funerals and Cremation Services for excellent, professional service with very reasonable pricing.read more
Christine McCarthy
Christine McCarthy
18:19 11 Feb 18
Although it has been 8 months since my husband Rob passed away, I always said I would share my experience about Basic Funerals and how they helped me. Nowadays it is difficult to judge how well a product or service will be utilized, especially with so many choices on the internet. I got lucky when I chose Basic Funerals and am very grateful I did. A lot of information was obtained beforehand and any special requests were already on file. They replied to e-mails quickly and answered any questions I had. When the time came, only a phone call was required before arrangements were made. The gentlemen who came to our house were professional and compassionate, allowing our family as much time as we needed to say our final good-byes. Organizing Rob's cremation was simple and handled very capably by Basic Funerals. As you can imagine, a lot of what took place that first week is a bit of a blur, but I was always consulted and advised by Basic Funerals of what was taking place and when. One thing I do recall is an e-mail telling me that "Rob had arrived safely to the crematorium". That may sound silly to some, but at the time I remember how important and comforting that one sentence was for me. Their services were extremely professional and anyone I spoke to (David is one of a few I remember) was efficient and kind. I always felt Rob (and I) were in good hands which was very important. If anyone is researching funeral arrangements, I strongly suggest you go to their website and see for yourself how they can help. At the most difficult time in my life it was a relief to not have to worry about my husband's final arrangements. Thank you to all of you! Sincerely, Christine McCarthyread more
James Coveart
James Coveart
18:32 12 Aug 17
Finally - a reasonably priced funeral service provider with fast , efficient and friendly service.
Blair Brubacher
Blair Brubacher
03:29 07 May 17
Highly recommended! I found the staff pleasant, knowledgeable, helpful, informed, available, reliable, and accountable. Whenever I called, they either knew the answer or found out and called me back. (When the said, they would!) They guided me easily through the experience, easing my concerns along the way. They delivered what they promised they would when they said they would.read more
Magee Walker
Magee Walker
16:22 15 Nov 16
A Hum
A Hum
12:47 30 Sep 19
Tania and the administrative staff looked after us like we were family. They were kind, professional and warm in all our dealings with them. I would not hesitate to recommend this team wholeheartedly.
Brigitte Lewis
Brigitte Lewis
17:45 29 Sep 19
Prompt courteous service that respected my late father’s wishes. No pressure, just thorough and accurate information from which to make difficult decisions. Accurate billing (no surprises) and good options to choose from.As a final note, their respect showed in all ways, including waiting a very respectable length of time before following up on our satisfaction with the service we received.Not that I hope to need their services again soon, but I would definitely seek them out should that happen.read more
H Coderre
H Coderre
16:22 10 Sep 19
We were so IMPRESSED with BASIC FUNERALS and by all the great reviews that, though years ago I had pre-selected another Funeral provider, I could not but change my choice for BASIC FUNERALS.  The prices are phenomenal; many choices for all needs; customer service, simply outstanding. Tania (licensed funeral Pre-Planner) kindly answered ALL my MANY questions over days of email communications. Very dedicated lady. So the contracts are signed and we are happy and at peace with our choices.  All was done in the comfort of our home through emails and the easy process of electronic signatures. Amazing technology. 5 STARS is an understatement.read more
Al
Al
17:53 26 Jul 19
Amazing service, zero “upgrade” pressure like many funeral homes. I’m definitely going to use them again
Liz Maloney
Liz Maloney
21:33 22 Jul 19
I couldn't have asked for better service. And the price was less than half of the places in my home town. Great people to work with.
Dan Lahey
Dan Lahey
22:54 16 May 19
We made arrangements for my brother who was battling cancer over a year earlier. When he passed in March one phone initiated these arrangements which were smoothly completed. Phone calls were promptly responded to and we were very pleased with the professionalism of all Basic Funeral personnel with whom we were involved. I would not hesitate to highly recommend them to anyone needing their services.read more
Marina Hebert
Marina Hebert
14:23 16 May 19
So accommodating and compassionate, I could not have asked for a better experience given the circumstances. Thank you all for your support.
Samantha Sproule
Samantha Sproule
14:02 16 May 19
Great service. Very professional and considerate. Was available right away during a late night call, and helpful through the process. The most affordable option available. Paid extra to receive the ashes and certificates to our home. I would highly recommend for when this service is needed.read more
Karen Kristine
Karen Kristine
12:35 16 May 19
Great company to work with . Very professional, caring and informative.And if all you need is the cremation you save about $2000. Great service.
Patti Moran
Patti Moran
03:01 05 Apr 19
I can't say how impressed and pleased I was with the pre-planning experience I had with Tania of Basic Funerals. Her warm, friendly personality made what might have been an unpleasant experience completely the opposite. It was a huge relief to me to get this done and I would recommend Tania and Basic Funerals to anyone, including my closest friends and relatives.read more
Pro Den
Pro Den
17:55 30 Jul 18
I can't say enough about them there service is top of the line.......they help me and my family like royal 3 time to be exact...... You guys are awesome........keep up the very good work
Darrin Murch
Darrin Murch
16:40 30 Jul 18
From start to finish, the staff at Basic Funerals were wonderful to deal with. They handled all our families needs with the utmost professionalism and compassion. I would highly recommend Basic Funerals. "Basic" is not indicative of the high level of quality and caring you receive. Thank you all for helping make a very sad time a little more bearable.read more
Beverlae Buckland
Beverlae Buckland
21:09 23 Jun 18
I would not hesitate to recommend Patrick Larkin, to anyone who wishes professional, knowledgeable, thorough information about arranging a funeral. Patrick is personable and friendly, as well as open to all questions. He gives you the bottom line on all funeral costs with options of your choice. Thank you Patrick for the time you spent with me. I now feel well prepared for end of life arrangements for both myself and my husband.read more
Tracey Sutherland-Benoit
Tracey Sutherland-Benoit
18:43 22 Jun 18
Very helpful at a difficult time, would recommend without hesitation.
Andrew McAlister
Andrew McAlister
16:20 16 Nov 17
We found Tania to be very clear, well-informed and professional. We highly recommend her.
Dorothy Middleton
Dorothy Middleton
15:56 13 Nov 17
Basic Funerals fulfilled all our requirements . They came to the house, draped the stretcher with a flag as the deceased was a vet. They arrived in an unmarked vehicle which was appreciated as we live in a small rural community. When we went to pick up the ashes there was a folder of all the required paperwork for Federal and Provincial governments already filled out . We were treated with the utmost respect and kindness by all. Excellent service. I am so grateful we chose this company.read more
Fran Luth
Fran Luth
16:48 03 Nov 17
I recently had one of your Pre-Planners ( Tania Tack )at our home to discuss what our options and our final wishes would be.I found Tania to be very knowledgable and professional in explaining the different packages that Basic Funerals offer. We had such a wonderful day .I certainly recommend Tania and am looking forward to speaking with her again in the future. Fran Luthread more
Heather McKenzie
Heather McKenzie
04:27 04 Oct 17
Tania and Patrick were absolutely wonderful, working with us to plan my Dad's funeral. It was Dad's wishes to have a very simple and low key service, and with Tania and Patrick guiding us we were able to fulfill his final wishes. They kindly and efficiently took care of everything, and we never for one moment felt any pressure to buy more than we wanted or needed. In fact just the opposite, they informed us of alternative options even if it meant less revenue for Basic Funerals. I can't say enough good about the service we received. I would highly recommend calling Tania and Patrick to plan yours, or your loved one's funeral. You'll be glad you did.read more
Stephanie
Stephanie
01:42 28 Feb 17
In June 2013 I lost my little brother he was only 22yrs. At that time I was also 8months pregnant with my first child. It was really an unexpected passing and hard to accept. I really had to be strong for my baby to come but for both my parents who had just lost their son. I called up Basic Funerals and had the opportunity to talk with Patrick Larkin the Ottawa funeral director, from my first phone call he reassured me right away no pressure at all, the process of gathering all the information and getting things started was done without me having to run anywhere or do more call. I was and still am amazed of all is professionalism and empathy he had towards me and my family. With the unexpected passing we dint really know want to do at all but Pat took all of his time to explain and asked us what we really wanted. He also was able to have my little brother looking like an angel (due to is death circumstance) for us to be able to view him and spend one last hour with him to say our final goodbyes. It was not the first funeral home i dealt with but it is surly the last and only one that we will be calling when the unfortunate event of loosing someone will reoccur. We will never be able to thank Pat and ALL the Staff at Basic Funerals... for their exceptional care and compassion they gave us. We will be forever thankful, thank you will never be enough to express all my gratitude. A1 service for a very affordable funeral no need of the big funeral home has long has there here.5 Stars is not enough they deserve a lot more in my books... Stephread more
Jeannnine Demers
Jeannnine Demers
23:12 12 Oct 19
Tania, looked after my funeral planning. (RE: helping me with planning my funeral arrangements.She did this with great patience which I called her again and again,more than once before I decided to go with Basic Funeral.Tania explain very well about all the information so I could understand everything about Basic Funeral.I would not hesitate to recommend Tania Which I already did to Family and friends. J.D. E..read more
Mark DeWitt
Mark DeWitt
19:49 05 Oct 19
A great experience overall, considering the subject matter of the purchase.Out agent was Tania. She is knowledgeable, answered our questions completely without making us feel our questions were dumb and applied NO pressure to 'upsell'. We would highly recommend Tania and Basic Funerals Ottawa to anyone looking for a reasonably priced funeral.read more
Gary Regan
Gary Regan
11:38 13 Sep 19
I was aprehensive as making your own funeral arrangements is not the task you look forward to. Plus I had experiences previously that were worse than used car buying. Tanya, was kind, knowledgeable and considerate. I would recommend her and her company when you need these services. And you most likely will.read more
Barbara Jay
Barbara Jay
00:34 31 Jul 19
We had an excellent experience with Basic Funerals. They seamlessly and effortless took care of all our needs in a professional and efficient manner.
Rachel Lapalme
Rachel Lapalme
22:51 30 Jul 19
Tania was very professional, and attentive to our needs. She was very thorough in explaining the process, completing the paperwork and answering our questions. She was very personable and we even had a few laughs about events we had been through at funerals in our past, while still respecting our privacy.The documents arrived a few weeks later, and it is a relief to know that either one of us, nor our children will have to deal with the funeral arrangements when the time comes. Would definitely recommend Basic Funeral to anyone.Rachelread more
Build Your Future
Build Your Future
17:43 30 Jul 19
Everything went smoothly for my dear mother's funeral, from beginning to end. At a time when you need support, I and my family felt supported. Thank you for all that you do. I felt my mother could rest in peace. She had the full dignity that she deserved and beyond.read more
Patty Dinelle
Patty Dinelle
17:42 30 Jul 19
Do not hesitate to use Basic Funerals. Our dealings with them have been overwhelming gracious, respectful, helpful and courteous. They provide services from beginning to end. Always there to help you out. They are all very knowledgeable. I would not hesitate to use their services again. Thank you so much for all you have done for us.read more
Country3501
Country3501
19:06 14 Mar 19
Very competitive prices and the staff was very personable
Catherine Shannon
Catherine Shannon
23:58 07 Mar 19
We are still in the process of finalizing our services with Tania, therefor we would prefer to wait until everything is complete before posting a review.
Marj Bennett
Marj Bennett
15:40 17 Dec 18
Basic Funerals was very respectful and provided a wonderful service during the loss of my husband. They provided me with all the information and service support, and steps to follow as to close out the estate. I would highly recommend themread more
Ken Sorrenti
Ken Sorrenti
23:25 11 Oct 18
The service provided was excellent, professional and timely. All questions and concerns were addressed in quick time. I will recommend this service to all my family and friends.
Genevieve and Douglas Murray Weir
Genevieve and Douglas Murray Weir
22:42 29 Sep 18
We could not be more pleased with our experience with Basic Funerals. From the beginning they were kind, straight forward and understanding. They offered a variety of packages that were clearly laid out and defined, which made the decision making smooth and less stressful. The prices were incredibly competitive and fair. We were able to complete all arrangements and payment online or over the phone. The estate closing documents that we were provided with our package were incredibly thorough and have helped us greatly in closing off affairs. The entire process was made more pleasant than could be expected given the circumstances. Every step of the process was made easier by Basic Funerals and we would recommend them to anyone.read more
Angela Helms
Angela Helms
02:34 15 Sep 18
Tania was professional and prompt with all communications and in activating services to ensure satisfaction. I have and will continue to recommend Basic Funerals.
Kim MacDonald
Kim MacDonald
15:39 25 Jul 18
The staff were highly professional, compassionate and prompt in their services. I would highly recommend - extremely good value for a task that needs to be completed
jean-sébastien Larocque
jean-sébastien Larocque
20:25 07 May 18
Excellent service during a difficult time. We highly recommend the Basic Funerals team
ambrose wagorn
ambrose wagorn
13:32 27 Mar 18
Sarah Ross
Sarah Ross
15:49 11 Mar 18
Truly a wonderful organization. I have highly recommended Basic to many people. They looked after my husband Brian's final wishes with much empathy and caring; answered all my questions and concerns in a very thorough manner. Unfortunately once again this past month I retained their services for my brother in law who died suddenly. A wonderful staff who set the bar very high in their kindness and sincerity.read more
Donna Jackson
Donna Jackson
14:25 30 Oct 17
Tania was very professional and helpful. There was no up-sale pressure or the tactic of making you feel guilty for not purchasing top of the line everything. I would definitely recommend Basic Funerals to anyone when they are in the position of needing funeral services.read more
Pat Hayes
Pat Hayes
18:28 20 Oct 17
The task of setting up my own funeral arrangements was made so simple and easy with the services of Basic Funerals. That alone was worth 5 stars, but in addition the cost and payments arrangements were reasonable and fitted my budget. I would recommend this to any of my friends who want to ensure their families are not left to do this for them after they pass. I feel confident that everything will be handle just the way I requested. And my family can be sure of my wishes. No second guesses. Thank you Patrick, you were outstanding.read more
Nick & Pierrette mcdonald
Nick & Pierrette mcdonald
14:34 09 Oct 17
The family was extremely satisfied with the professionalism of the Basic Funerals staff. They were very kind and compassionate and the services provided were excellent. Highly recommended.
Nolan Adam
Nolan Adam
04:43 27 Jul 17

Yelp Reviews

Loretta F.
Loretta F.
2017-10-14 05:38:33
My elderly mother was to be buried in Ireland. I contacted a local highly rated funeral service provider here in Markham and their estimated cost was...
T B.
T B.
2016-01-16 07:00:06
I called Basic Funerals on New Year's Day after my father suddenly passed away. Notwithstanding that it was a holiday when everything is closed, they...
jennifer w.
jennifer w.
2015-04-27 05:57:52
Basic Funerals did an amazing job for my Grand-Aunt's funeral at Forest Lawn in Toronto. Because I wanted a funeral service and cremation in the same...
Loretta F.
Loretta F.
2017-10-24 06:51:51
I am very satisfied with the services provided by Basic Funerals I. e . transfer the remains of my family member for burial in another country. Efficient...

Facebook Reviews

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In August of 2019 I became in need of Basic Funerals services.My husband had specified exactly what services he wanted and when I called Jena, she provided a plan that included everything we needed.She was very efficient, professional, and kind, and answered any questions that I had.When my husband died, I appreciated the support I received, which made a difficult time easier for me. Later, I found the package regarding closing affairs particularly helpful. Using it, I was not confused or anxious as everything I needed to do was set out for me.The experience I had with Basic Funerals leads me to highly recommend them. Thank you.read more
Marion Dick
17:20 06 Nov 19
They were attentive and responsive for all the steps for my grandmother's funeral. They came to our home to pick up her clothing and ensure that everything was prepared for the visitation and service. The final paper work was received quickly and in order. Highly recommend them.read more
Areti Papadopoulos
15:16 27 Sep 19
I can’t say enough good things about Basic. They actually know what customer service actual is. Very knowledgeable staff, great rates and well organized. There really is a plan for every type of funeral you could possibly be interested in. Robyn is an delight to work with.read more
Mary Gorman
19:01 19 Sep 19
Kaetlyn B was superb at handling Mom's affairs and handling me! Although our mother's death was expected, it was still quite overwhelming. I had never been responsible for this type of arrangement, and am very grateful for Kaetlyn's professional, yet personal manner. Every phone call was answered promptly, and my issues were addressed immediately. Kaetlyn made sure I had everything I needed to start the process, and has provided me with lots of information and direction for the days and weeks ahead. I couldn't be more pleased. I have already spread the word about Basic Funerals, and Kaetlyn. God Bless You All!read more
Karen Drake
19:11 06 Sep 19
Jessica, thank you very much for all your advice and patience and, most of all, for guiding us through this difficult time. All Cremation arrangements at Riverside Chapel were well planned . You are very kind and thank you very much. Also, thank you to everyone else at Basic Funerals and Riverside Cremation for your help.read more
sandy SAGAR
03:59 21 Aug 19
The meeting was very informative and casual. All our questions were answered in a professional manner. We did not feel pressured in any way. We are very happy with the arrangements.read more
Lina Elliot
22:51 15 Aug 19
Helpful, didn't try to push any thing on us.Very affordable.
marg lahey
02:18 08 Aug 19
My experience with Basic Funerals was excellent. My first contact was with Robin. She was easy to talk with and was very quick at returning emails, and phone calls. The pre planning process went smoothly as did the final arrangements. We went with the Basic package, cremation no service. Mailings arrived quickly. The information provided before and after was valuable and the cost of the package was considerably less than arrangements through other funeral homes. I feel comfortable in recommending this company to others in need of this service.read more
Ken Fryer
12:11 07 Aug 19
Allarrangements were handled professionalism and kindness. Jessica was lovely to deal with. The process was very efficient and the cost was reasonable, no or sure was at any time put on you to spend more than your decided you wanted which is not the case in most situations with funeral homes. I will pre arrange for myself and my husband's in the very near future.read more
Debbie Mastin
00:31 07 Aug 19
Robin was very helpful and patient with me on things I didn't understand. I appreciate that very much. Thank you, I have recommended Basic Funerals.
Verda Matthew
17:49 18 Jul 19
Very understanding and absolutely no attempt to sell us anything than we asked for. Professional and very kind.
Viv
10:42 16 Jul 19
Jessica B was very friendly and helpful
Aaron Hachie
17:22 03 Jul 19
Everyone was so helpful in dealing with my brother John's funeral.
Judy Costantini
22:57 13 May 19
During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention and very professional responsiveness to our needs. I would absolutely recommend this service for anyone struggling with all of the many other details and emotional distress that follow the passing of a loved one.read more
Debra Macphail
17:18 06 Mar 19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested.Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they served.read more
D.C. Mahoney
08:46 31 Jan 19
Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral home.read more
joann guenette
20:04 06 Sep 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Louise Viersen
20:40 20 Aug 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..read more
Soosy Q
19:29 24 Jul 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
Jaden Winfree
20:08 21 Jun 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
John O'Hearn
19:38 24 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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