Google Reviews
Mila Mri
01:49 31 Dec 22
Today we laid our loved one to rest and while it was difficult, the support, compassion and patience we received from Kyle of Basic Funerals and Cremations made this process so much easier. Having to plan a burial during the holidays is especially difficult, even logistically with office closures etc. Basic Funerals was able to facilitate our requests on short notice and were accommodating every step of the way. They were honest, fair and transparent in their pricing and in the handling of our affairs. I appreciated this approach because we had experience with other funeral homes where we felt like we were being taken advantage of at our most vulnerable moment. I would highly recommend Basic Funerals and Cremations to support you during your most difficult of times...they are unmatched. I would also like to extend a special thank you to Kyle for his kind words that helped put us at ease. The service was professional, understanding and human and for these reasons I wasted no time to write this review.read more
Barbara Houghton
20:39 19 Oct 22
Something at my age I really didn't want to do (who does) but knew I had to get it done. Found this company on the internet and I'm so glad I did. The gentleman that I spoke with was ever so polite, understanding, had a great sense of humor, but most of all, had a soft and pleasing voice. He made me feel comfortable and that put me at ease right away to discuss something that nobody really wants to. We did everything on the phone and he told me everything I should expect in my EMAIL. It all happened as he said. Then I spoke with a lovely lady on the phone who helped me through the contract arrangements. Her voice, demeanor and overall interest in my behalf made everything so simple. I'm so glad all my arrangements are done EXACTLY the way I want them to be and there will be no hassle for my family whenever the time comes. Thank you Patrick and Tanya! I would highly recommend Basic Funerals & Cremation Choices to any one who needs their services, you won't be disappointed!!read more
Debbie Wiley
01:57 04 Aug 22
Professional and supportive all the way through.My grandmother passed away and I called around to inquire for quotes. We needed a simple cremation as we only have a small family in the country. I have no experience with funerals and I was overwhelmed with all of the options available online and the many terms.After calling around, I was impressed with Basic immediately due to their professionalism especially during a time of grieving. Kyle was very compassionate and calm and his energy was simply wonderful. In addition, he was informative and thorough and sent me a very detailed follow-up email with a full breakdown of the quotes and attached further images and documentation. The other places I had called did not have the same sympathetic tone nor did they provide me any details. They were quick to answer my questions and dismiss me and nobody else sent me any emails or quotes formally.The hospital did not release any more information and I was waiting for them to provide an update before finalizing any details. Kyle followed up with me a few days later and informed me he would contact the hospital on my behalf to transfer my grandma into their care. He was very courteous and always moved with complete consent along with me.He transferred me along to another representative, Darlynn, who was also very professional and experienced. She was extremely detailed and was able to answer all the questions that we had. She communicated quickly via email and phone with both my mother and I to coordinate all the details. She was able to draft up a contract and walk us through all the details and we felt very comfortable being in their hands during a difficult time.The visitation was hosted at the Sandalwood Room at St. John's. Our experience there was also wonderful. The room was bright and simple, yet well-adorned and elegant. My grandmother looked beautiful in her open casket as we said our goodbyes to her one last time. During the visitation, Andrew was assigned to support us and he was very attentive and sweet the entire time. He was there to assist with any of our needs and we were happy to have him there.From beginning to end, Basic made the entire process smooth and simple which helped to alleviate the stress during a hard time of grief. Thank you to all of the staff for your support.read more
Laura D
15:07 27 Jul 22
Everyone we dealt with at Basic Funerals was amazing. We recently had to arrange for funeral services that needed to be in the Dominican Republic and they took such good care of us. Darlynn, Kyle, Maria, and the whole team were always there to answer any of our questions, so quick to reply, and were so understanding and kind. Thank you for making such a difficult process much easier.read more
Maria Kamaris
01:24 21 Jul 22
I recently arranged a funeral for my mom with Basic Funeral.Toulla and Maria were very professional, kind and easy to talk to.They were also supportive and helpful with anything I needed.Everything went very smoothly and I would highly recommend it!read more
jian su
20:40 09 Apr 22
The staffs at basic funeral are amazing! Thanks to Kyle, Darlynn and their team members. It only took 2 phone calls and less than 1 and half hours to get all the paper work done. next day, my grandma is in their care already. Their professionalism, dedication, and attention to details have helped us through this difficult time.Keep up the good work! There is no doubt you and your team will be the best funeral service in Ontario.read more
Val
21:13 31 Mar 22
Basic Funerals and Cremation Choices is very professional. Not only that, their staff are very understanding & kind, etc. more than what I can put into words.Patrick, Emily, Mike, and others, I thank you so muchMy mother-in-law's cremation remains are now in the cemetery plot with her ancestors.My husband's family very much appreciated your kind and diligent services.read more
Gerard Grimm
13:56 02 Oct 21
Was extremely pleased with the services provided by Basic Funerals. The whole experience was well executed from pre-arranging to need fulfillment and follow up. Would recommend both pre-arrangments and Basic Funerals.read more
Alana Hunt
14:32 24 Aug 21
All staff at Basic Funerals have been compassionate, patient, supportive and efficient every step of the way. They really did a great job easing our minds and making our lives easier at a time when we really needed all of that! They are quick and responsive too. The work they did on the obituary and photo gallery helped my family feel more peace and closure than they expected at a time like this.read more
Sherry Hickey
16:09 21 Jul 21
The Ottawa Administration Team for Basic Funerals were all so kind, courteous and very helpful with making arrangements regarding my late father. Sam took my initial phone call and emailed me information about various options for cremation. Darlynn helped me decide which option was best, and did not try to up-sell things we did not need, but added on a couple of things we wanted. Marty drove all the way to our home to pick up clothing. All of the paperwork was done over email / phone and the urn was delivered directly to our home by Brandon. Tania was involved in coordinating that delivery and also sent follow-up emails . I am so pleased with the service and how helpful, caring and polite everyone was. Such a refreshing change from a lot of places nowadays. I appreciate each and every one of you for helping us through this difficult time. Your team is exceptional. Thank you!read more
Micheal Davis
13:13 30 Jun 21
A great team there. Always doing what it takes to look after their clients.
gayle mills
19:25 14 Jun 21
Amazing. I am completely blown away with how wonderful the team, especially Jessica, has been. Pleasant, kind and ever so helpful, they have made this sad experience more tolerable. Thank you for everything.read more
Lisa Cooper
19:24 27 May 21
My first experience making funeral arrangements for a family member was made so much easier and on so many levels, thanks to Basic Funerals Mississauga. I didn’t have any idea on who to call, what services I needed, and associated costs. I google searched and called many different funeral homes. When I read the reviews for Basic Funerals and compared their costs to all other homes, I thought they sounded too good to be true. I took the chance and secured their services, and I couldn’t be happier. I dealt with a number of different staff members throughout the process and everyone was fantastic, efficient, helpful and sympathetic. They never tried to up-sell me, in fact, they explained why a less expensive item/service was more practical for our needs. There is absolutely nothing that I could possibly suggest for improving their services or fees. I can’t thank them enough for making this difficult time easier. I wouldn’t hesitate to refer Basic Funerals to my family and friends!read more
George A
19:47 26 May 21
The absolute best value for your money. I saved a ton by not going the regular funeral home "rip you off" route. 1st Class service. Was extremely surprised how efficiently they handled my Father's funeral. Recommend 100%...WITHOUT RESERVATION....read more
Molly D
21:32 09 Apr 21
I would highly recommend Basic Funerals. The service my sister and I received after our mom's passing was exceptional. Darlynn was so compassionate and calming. She was so very helpful it took a big burden off our shoulders. We cannot thank her enough.Renette and Linda.read more
Mohit Goyal
17:47 04 Apr 21
Basic Funerals are a bunch of empathetic and compassionate individuals. I have had a very satisfying experience with them recently and Chelsea and Jenna, both went over and above their responsibilities and helped us with their services. Extremely helpful and compassionate.read more
mark griffiths
18:39 20 Jan 21
They came recommend by a friend. Basic funerals made the difficult process much easier. Professional, kind and very efficient. I would highly recommend Basic Funerals to anyone.Mark Griffiths
Austin Noronha
18:19 28 Dec 20
I recently engaged Basic Funerals to handle the Funeral needs of a good friend. This was all new to me, but they were just fantastic! They were so very efficient, helpful, patient and understanding, without once trying to upsell. They displayed a lot of sympathy and caring while answering a lot of questions. Their free linked service via Executorschoice.com was equally outstanding and helpful with filing all the necessary stuff online with the different Govt. Agencies,etc.read more
Michael Colceriu
21:15 26 Nov 20
We do thank you all for the very professional services, the family was highly pleased with all the stages of the process. We called Basic Funerals for shipping the deceased abroad.The arrangements and communications were excellent especially during these difficult COVID times, we have had the understanding for the short delays but overall it was a real five stars service.read more
Hugh Floyd
01:22 04 Nov 20
It was exactly as I my loved one requested. There was never any pressure and no surprises. I have recommended Basic Funerals to others. The online obituary was done professionally and remarked on as such by all who viewed it.read more
Sarah Kim
19:56 14 Oct 20
My mother's funeral was handled thoroughly and professionally by the team at Basic Funerals. Special thanks to David who patiently answered my many questions and oversaw the funeral on the day of. He was empathetic and was attentive to all of my family's requests. And thank you to Jessica for the communication and Amanda who assisted with the funeral as well.read more
Tammy Lee
15:21 21 Sep 20
The team at Basic Funerals were very professional all the way through for our "graveside" service. On the day of the funeral, the coach arrived on time (early actually!), it was very clean and polished, they had a map of the cemetery and pre-planned out their route, the staff communicated well with us, provided us with everything that we need, and even did last minute adjustments to my grandpa's positioning/the padding to optimize the open-casket viewing. Andrew was our director for the day and he was amazing!Highly recommend graveside service, esp during COVID.read more
K Wright
17:22 18 Sep 20
I highly recommend using Basic Funerals and Cremation Choices. The staff are professional and helpful. I have told others about Basic Funerals and Cremation Choices for a cost friendly and simple alternative. Not once through the process did I feel I was 'cheaping' out. Our friends/family really appreciated the online obituary, video memorial and tribute wall.read more
Priscilla Familia
18:08 24 Aug 20
We had the pleasure of having basic cremation to have my grandmother there her name is Maria Gomez it’s been almost 3 weeks since she passed away the customer service here was fantastic and amazing Chantelle did my grandma’s makeup for her viewing it looked exactly like my grandma when she was alive as we are still grieving her loss Chantelle did an amazing job and I’m so grateful for her I took a picture of my grandma and I have that forever in my heart Basic cremation service is definitely recommend Thank you for everything and Chantelle you are amazing your art is beautiful and you did an amazing job on my grandma God bless you girl! Thank you with love Priscilla Nielsen & Familyread more
Evelin Halász
15:55 15 May 20
I used the repatriation service of Basic Funerals. Although I had some problems with some documents, the company reached out to me to help me with my problem. Therefore I would recommend them to other families.read more
dennis dillon
19:49 24 Feb 20
During a difficult time, the staff at Basic Funerals we compassionate and professional as well as helping us navigate through the paperwork. We would recommend those considering an alternative to an expensive funeral consider contacting Basic Funerals to understand the less expensive alternatives for their loved one that has passed (or will be passing).read more
cindy byers
15:32 22 Feb 20
My mom always led us to believe her final arrangements had been made and paid for. What a shock it was when she passed away to find out that wasn’t the case at all. Mom had a plot and a memorial marker paid for at the cemetery she wanted to rest in, that was it. I contacted the place mom had chosen and was shocked at how outrageously expensive everything was. Sorry to say but this place was too rich for my budget.So now, I’m bargain shopping a funeral for my mom. I chose Basic Funerals and Cremation by website reviews and pricing and have never looked back. I didn’t know what to expect since they were much more affordable than the “original” place but the professionalism and compassion shown by Basic Funerals staff is second to none. Mom was treated with respect and dignity throughout the whole process. I say whole process because due to illness in the family, we did not have mom’s service until mid February and she passed away the previous November (nearly 3 months prior). They kept mom safe and didn’t pressure me until we were ready.I should mention that everything was arranged mostly through email and the odd phone call as I live a couple hours away? I thought it was going to be extremely difficult to arrange mom’s cremation from afar but Katelyn (my first contact) made it easy and didn’t force me to make the drive unnecessarily.Mom’s service was everything I could have hoped for and so much more. Karoline Lebrun was the funeral director and memorial specialist assigned to us through the Legacy Celebrations department. I cannot say enough kind words for everything Karoline did to make mom’s final send off perfect. The clergy Karoline chose to perform the ceremony was a gem. His service wouldn’t have been much better if he had actually known mom or our family previously. Karoline arranged for mom’s urn to be transferred from the service to the cemetery for burial and personally made a couple of flower arrangements out of the flowers there to go with mom and for us to take home. She was very professional. compassionate and personable. It was an absolute pleasure to finally meet her and thank her in person for everything she did to help me arrange mom’s service.I highly recommend Basic Funerals and Cremation. The services they provide are at fraction of the cost of other funeral homes and they do so with the utmost respect, courtesy and without upselling or guilting into more than you desire. You sacrifice nothing in terms of service by choosing Basic Funerals and the Legacy Celebrations department is top notch.Cindy Byersread more
Christopher Neblett
22:46 01 Jan 20
My Mom passed away just over a week ago. Our family was in dismay from the death and I had to make funeral arrangements immediately. Basic Funerals went above and beyond to accommodate our family's needs. From picking Mom after her passing, to funeral details, to the official program and cremation, everything was affordable and professional.The funeral took place on Saturday and everyone I spoke with was impressed by what they saw, family included. I'd highly recommend Basic Funerals to anyone looking for professionalism and affordability when it comes to caring for their deceased loved ones.read more
Marion Dick
17:20 06 Nov 19
In August of 2019 I became in need of Basic Funerals services.My husband had specified exactly what services he wanted and when I called Jena, she provided a plan that included everything we needed.She was very efficient, professional, and kind, and answered any questions that I had.When my husband died, I appreciated the support I received, which made a difficult time easier for me. Later, I found the package regarding closing affairs particularly helpful. Using it, I was not confused or anxious as everything I needed to do was set out for me.The experience I had with Basic Funerals leads me to highly recommend them. Thank you.read more
Areti Papadopoulos
15:16 27 Sep 19
They were attentive and responsive for all the steps for my grandmother's funeral. They came to our home to pick up her clothing and ensure that everything was prepared for the visitation and service. The final paper work was received quickly and in order. Highly recommend them.read more
Mary Gorman
19:01 19 Sep 19
I can’t say enough good things about Basic. They actually know what customer service actual is. Very knowledgeable staff, great rates and well organized. There really is a plan for every type of funeral you could possibly be interested in. Robyn is an delight to work with.read more
Karen Drake
19:11 06 Sep 19
Kaetlyn B was superb at handling Mom's affairs and handling me! Although our mother's death was expected, it was still quite overwhelming. I had never been responsible for this type of arrangement, and am very grateful for Kaetlyn's professional, yet personal manner. Every phone call was answered promptly, and my issues were addressed immediately. Kaetlyn made sure I had everything I needed to start the process, and has provided me with lots of information and direction for the days and weeks ahead. I couldn't be more pleased. I have already spread the word about Basic Funerals, and Kaetlyn. God Bless You All!read more
sandy SAGAR
03:59 21 Aug 19
Jessica, thank you very much for all your advice and patience and, most of all, for guiding us through this difficult time. All Cremation arrangements at Riverside Chapel were well planned . You are very kind and thank you very much. Also, thank you to everyone else at Basic Funerals and Riverside Cremation for your help.read more
Lina Elliot
22:51 15 Aug 19
The meeting was very informative and casual. All our questions were answered in a professional manner. We did not feel pressured in any way. We are very happy with the arrangements.
marg lahey
02:18 08 Aug 19
Helpful, didn't try to push any thing on us.Very affordable.
Ken Fryer
12:11 07 Aug 19
My experience with Basic Funerals was excellent. My first contact was with Robin. She was easy to talk with and was very quick at returning emails, and phone calls. The pre planning process went smoothly as did the final arrangements. We went with the Basic package, cremation no service. Mailings arrived quickly. The information provided before and after was valuable and the cost of the package was considerably less than arrangements through other funeral homes. I feel comfortable in recommending this company to others in need of this service.read more
Debbie Mastin
00:31 07 Aug 19
Allarrangements were handled professionalism and kindness. Jessica was lovely to deal with. The process was very efficient and the cost was reasonable, no or sure was at any time put on you to spend more than your decided you wanted which is not the case in most situations with funeral homes. I will pre arrange for myself and my husband's in the very near future.read more
Verda Matthew
17:49 18 Jul 19
Robin was very helpful and patient with me on things I didn't understand. I appreciate that very much. Thank you, I have recommended Basic Funerals.
Viv
10:42 16 Jul 19
Very understanding and absolutely no attempt to sell us anything than we asked for. Professional and very kind.
Aaron Hachie
17:22 03 Jul 19
Jessica B was very friendly and helpful
Judy Costantini
22:57 13 May 19
Everyone was so helpful in dealing with my brother John's funeral.
Debra Macphail
17:18 06 Mar 19
During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention and very professional responsiveness to our needs. I would absolutely recommend this service for anyone struggling with all of the many other details and emotional distress that follow the passing of a loved one.read more
D.C. Mahoney
08:46 31 Jan 19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested.Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they served.read more
joann guenette
20:04 06 Sep 18
Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral home.
Louise Viersen
20:40 20 Aug 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Soosy Q
19:29 24 Jul 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..read more
Jaden Winfree
20:08 21 Jun 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
John O'Hearn
19:38 24 Apr 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
Sandra Stubbs
12:49 09 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!
Rick Pringle
17:09 28 Mar 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Gail Adamson
20:34 07 Feb 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .
Connie P.
14:15 05 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Don Mascarin
01:51 12 Jan 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Cheerfully Twisted Entertainment
22:16 12 Nov 17
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Evangelina Coleman
19:47 12 Nov 17
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Sandy J-Lee
18:13 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Nadine Kyle
13:59 12 Oct 17
Very helpful. Compassionate.
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Johanne Coshall
15:20 09 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Ravi Aggarwal
16:13 05 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Louise Munro
02:36 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Pamela H
18:34 03 Nov 19
Robin at Basic Funerals was incredibly patient, kind and caring. She made pre-planning my father's funeral easy. Before going to her office I was anxious and scared. The way she approaches all the topics is so delicate and mindful. There was no upselling at all! She helped us to plan an incredibly affordable funeral. My father sometimes struggles with English, she pulled up pictures on the computer of the topics we were talking about so he could easily follow along and understand what was being said. I was so impressed with her that my husband and I have decided that we will also be using Basic Funerals to pre-plan. We have also referred my father in law.read more
Alexandra Barmi
14:56 10 Oct 19
Robin was very helpful and quick to respond, and made it easy for my mom to make her pre-arrangements.
Tony Hooper
16:18 09 Jul 19
Basic Funerals were fantastic. At first I was a bit confused by their call back policy to get things started when I was looking for a quote. But I am very glad that I stuck with them.They were compassionate, responsive and available. They even waived their fees for our son, who due to his age (28 days old), only charged us for the provincial administrative fees. This level of compassion and service was spectacular. I hope not to have to use them again, but I've referred my friends and family to them already if the need arises.Thank you team at Basic Funerals!!! You made a very difficult time easier and worry free.read more
PAT MER
22:30 30 Jun 19
Excellent service, great people working there,they explain everything whit last a patience.I recommend this service in this difficult moment, we are going thru.Thank Stephanie and Diana for your professional work.Patread more
Hans Kunov
17:31 13 May 19
We were impressed by the courtesy, efficiency and cost of the Basic Funeral arrangements. We are pre-planning, and found the standard funeral homes overly expensive. Basic Funerals have the level and quality of service (at least up front, we aren't dead yet!) that we were looking for, and there was no "up-selling" at all. We are confident we are in good hands.read more
Anne-Marie Savolainen
18:48 08 Mar 19
I was a novice trying to deal with my brother's death 6 months ago. Who knew that the funeral business was so complicated in that there is so much detail and comparing different options with funeral homes was comparing an apple to a pear, to an orange, to a kiwi...you get the drift. Not only were they the most compassionate people I had to deal with but overall the most helpful. I am writing this now as I am working again with them for me father's arrangements and again they are stellar. Do not believe you are getting subpar service due to their name. You would be getting one of the best.read more
Andrew Drummond
13:07 29 Jun 18
Helpful and efficient service in very difficult circumstances for us. Were respectful, helpful and very clear about the steps that were necessary. Excellent service overall at a reasonable cost.
Gary Roberts
20:02 22 Mar 18
Very informative and professional meeting with Robin. She was extremely friendly, easygoing, and answered all our questions immediately, with all the paperwork at hand to explain the process in even more detail.read more
Lavitta D'Souza
15:09 21 Feb 18
The on-line and phone support that we received was excellent. 'Basic funerals' guided us through a difficult time very well. Thanks to all the staff.
Sarah Lynch
13:09 12 Feb 18
I found my team were very helpful and quick with their responses either by phone or email, making it a less stressful time for me. I would definitely recommend to others.
Spring Ocean
19:43 05 Feb 18
An excellent communication and efficient service! Thank you, Robin.
Martin Harvey
18:37 21 Nov 17
I'd dealt with Robin a few times over the course of a year before committing and was always struck by her personableness and attention to detail. Our in-person meeting was no different. A consummate professional who I'd recommend highly.read more
Robert Graham
23:20 22 Oct 17
Basic funerals was very helpful during a difficult time for me and my family. They were courteous, friendly and helpful with their service. I would definitely recommend them to anyone in a similar situation. David, the person I dealt with from the company, was helpful throughout the whole process.read more
Jennifer Legault
18:37 02 Oct 17
Robyn Sutton is very knowledgeable and has excellent people skills. I would highly recommend.
Sandrine F.
18:17 02 Oct 17
Great Company.
Cheryl Crozier
18:14 02 Oct 17
Great staff. Warm, patient and understanding.
Thomas Blak
18:10 02 Oct 17
I called and within twenty minutes I had everything I needed for a service. They were courteous and caring on the phone and I would have no hesitation recommending them to plan a basic funeral. They sent me the forms promptly, which I filled out and everything was done perfectly. Highly recommended.read more
Nancy Krawczyk
23:08 11 Jun 18
We are extremely happy with the services we received from Basic Funerals and Cremation Choices. They made the process, choices and decisions that your suddenly faced with much easier with all of their help and guidance. I found that all of the staff are amazing, they are all so nice and understanding. Since we used Basic Funerals and Cremation Choices we were able to plan and have an absolutely perfect Memorial Service/Celebration of Life for my Dad, like he deserved and it was in such a beautiful and unique location! The only complaint and problem we had was with a Service Location that they list on their site. I ABSOLUTELY DO NOT RECOMMEND ANYONE USE Madsen's Gardens!!!! This Service Location they list caused me SO MUCH anguish and distress that no one should have to deal with after losing a loved one. To have a location tell you that you need to book your Memorial Service or Celebration of Life only between Tuesday & Thurday because they save weekends for weddings or you should have booked 1 year in advanced!!! Sorry Madsen's I had not planned on my Dad being Dead!!!!! I believe 100% that Madsen's Gardens should be removed from the site and Basic Funerals and Cremations should replace them with Holland Marsh Wineries (amazing, beautiful and understanding place). This amazing place WILL work with you, they are also a highly sought after wedding location and yes they too had a wedding booked for the same day as our Memorial. I do not blame Basic Funerals for this one awful experience as they are the middle man. I definitely recommend Basic Funerals and Cremation Services for excellent, professional service with very reasonable pricing.read more
Christine McCarthy
18:19 11 Feb 18
Although it has been 8 months since my husband Rob passed away, I always said I would share my experience about Basic Funerals and how they helped me. Nowadays it is difficult to judge how well a product or service will be utilized, especially with so many choices on the internet. I got lucky when I chose Basic Funerals and am very grateful I did. A lot of information was obtained beforehand and any special requests were already on file. They replied to e-mails quickly and answered any questions I had. When the time came, only a phone call was required before arrangements were made. The gentlemen who came to our house were professional and compassionate, allowing our family as much time as we needed to say our final good-byes. Organizing Rob's cremation was simple and handled very capably by Basic Funerals. As you can imagine, a lot of what took place that first week is a bit of a blur, but I was always consulted and advised by Basic Funerals of what was taking place and when. One thing I do recall is an e-mail telling me that "Rob had arrived safely to the crematorium". That may sound silly to some, but at the time I remember how important and comforting that one sentence was for me. Their services were extremely professional and anyone I spoke to (David is one of a few I remember) was efficient and kind. I always felt Rob (and I) were in good hands which was very important. If anyone is researching funeral arrangements, I strongly suggest you go to their website and see for yourself how they can help. At the most difficult time in my life it was a relief to not have to worry about my husband's final arrangements. Thank you to all of you! Sincerely, Christine McCarthyread more
James Coveart
18:32 12 Aug 17
Finally - a reasonably priced funeral service provider with fast , efficient and friendly service.
Blair Brubacher
03:29 07 May 17
Highly recommended! I found the staff pleasant, knowledgeable, helpful, informed, available, reliable, and accountable. Whenever I called, they either knew the answer or found out and called me back. (When the said, they would!) They guided me easily through the experience, easing my concerns along the way. They delivered what they promised they would when they said they would.read more
Magee Walker
16:22 15 Nov 16
Erica Jovel
21:23 12 Sep 21
Very compassionate. They were available at all times when we needed them and were very helpful when we were dealing with the sudden death of my loved one. The services are very reasonably priced but do not mistake that for less than superior service. Thank you for everything.read more
ottawa girl
16:33 09 Jun 21
Very attentive, upfront and professional. Emily (Ottawa area) was amazing, taking the time to answer our questions, following up, and explaining each step of the process and outlining fees. She provided reassurance and dealt with us with kindness during a terrible time.read more
Patricia
13:20 18 Jun 20
My husband's death was expected but the end was more sudden than the family or medical staff had anticipated. I contacted Emily just a week before he passed in our home, and everything was in place when I called to say the death certificate had been signed by the doctor.From my first contact for a quote for services, to the timely and respectful gathering and transport of my husband's body from our house, to the executor online process to notify government, utilities and bank and credit companies, to the production and delivery of the quite beautiful memorial cards, I was very satisfied with my dealings with Emily, Sam, Tania and the staff who visited our home.I recommend Basic Funerals Ottawa as an affordable and professional funeral service.read more
Roxy G.
17:50 12 May 20
I have met with Tania and Patrick from basic funerals to pre plan both my grandfathers and my great uncles arrangements. I was exceptionally pleased with the level of service from basic funeral. They really took the time to explain all services in detail, making us feel like we knew our options and the charges involved. During these difficult decisions it is not always easy to understand or accept and they were exceptional. I feel at ease knowing my family members are prepared in advance. Thank you again to Tania and Patrick for your kind and friendly service - Roxaneread more
Danya Saikaley
20:33 11 Mar 20
Thank you Tania for making a difficult time less stressful. Tania was a real pro in taking me step by step through the whole process. I really appreciate the excellent service she and Patrick provided making everything run smoothly. Thanks again.read more
Chris Nuttall
14:54 14 Jan 20
When my son died, we contacted Basic Funerals to help with the arrangements. Due to some complications within the family, it took over 6 months to complete the process. I want to sincerely thank the staff at Basic Funerals for their patience and support though out the entire process. Specifically I want to thank the following: Tania Tack, Patrick Larkin and Karoline Leburn.read more
A Hum
12:47 30 Sep 19
Tania and the administrative staff looked after us like we were family. They were kind, professional and warm in all our dealings with them. I would not hesitate to recommend this team wholeheartedly.
Brigitte Lewis
17:45 29 Sep 19
Prompt courteous service that respected my late father’s wishes. No pressure, just thorough and accurate information from which to make difficult decisions. Accurate billing (no surprises) and good options to choose from.As a final note, their respect showed in all ways, including waiting a very respectable length of time before following up on our satisfaction with the service we received.Not that I hope to need their services again soon, but I would definitely seek them out should that happen.read more
H Coderre
16:22 10 Sep 19
We were so IMPRESSED with BASIC FUNERALS and by all the great reviews that, though years ago I had pre-selected another Funeral provider, I could not but change my choice for BASIC FUNERALS. The prices are phenomenal; many choices for all needs; customer service, simply outstanding. Tania (licensed funeral Pre-Planner) kindly answered ALL my MANY questions over days of email communications. Very dedicated lady. So the contracts are signed and we are happy and at peace with our choices. All was done in the comfort of our home through emails and the easy process of electronic signatures. Amazing technology. 5 STARS is an understatement.read more
Al
17:53 26 Jul 19
Amazing service, zero “upgrade” pressure like many funeral homes. I’m definitely going to use them again
Liz Maloney
21:33 22 Jul 19
I couldn't have asked for better service. And the price was less than half of the places in my home town. Great people to work with.
Dan Lahey
22:54 16 May 19
We made arrangements for my brother who was battling cancer over a year earlier. When he passed in March one phone initiated these arrangements which were smoothly completed. Phone calls were promptly responded to and we were very pleased with the professionalism of all Basic Funeral personnel with whom we were involved. I would not hesitate to highly recommend them to anyone needing their services.read more
Marina Hebert
14:23 16 May 19
So accommodating and compassionate, I could not have asked for a better experience given the circumstances. Thank you all for your support.
Samantha Sproule
14:02 16 May 19
Great service. Very professional and considerate. Was available right away during a late night call, and helpful through the process. The most affordable option available. Paid extra to receive the ashes and certificates to our home. I would highly recommend for when this service is needed.read more
Karen Kristine
12:35 16 May 19
Great company to work with . Very professional, caring and informative.And if all you need is the cremation you save about $2000. Great service.
Patti Moran
03:01 05 Apr 19
I can't say how impressed and pleased I was with the pre-planning experience I had with Tania of Basic Funerals. Her warm, friendly personality made what might have been an unpleasant experience completely the opposite. It was a huge relief to me to get this done and I would recommend Tania and Basic Funerals to anyone, including my closest friends and relatives.read more
Pro Den
17:55 30 Jul 18
I can't say enough about them there service is top of the line.......they help me and my family like royal 3 time to be exact...... You guys are awesome........keep up the very good work
Darrin Murch
16:40 30 Jul 18
From start to finish, the staff at Basic Funerals were wonderful to deal with. They handled all our families needs with the utmost professionalism and compassion. I would highly recommend Basic Funerals. "Basic" is not indicative of the high level of quality and caring you receive. Thank you all for helping make a very sad time a little more bearable.read more
Beverlae Buckland
21:09 23 Jun 18
I would not hesitate to recommend Patrick Larkin, to anyone who wishes professional, knowledgeable, thorough information about arranging a funeral. Patrick is personable and friendly, as well as open to all questions. He gives you the bottom line on all funeral costs with options of your choice. Thank you Patrick for the time you spent with me. I now feel well prepared for end of life arrangements for both myself and my husband.read more
Tracey Sutherland-Benoit
18:43 22 Jun 18
Very helpful at a difficult time, would recommend without hesitation.
Andrew McAlister
16:20 16 Nov 17
We found Tania to be very clear, well-informed and professional. We highly recommend her.
Dorothy Middleton
15:56 13 Nov 17
Basic Funerals fulfilled all our requirements . They came to the house, draped the stretcher with a flag as the deceased was a vet. They arrived in an unmarked vehicle which was appreciated as we live in a small rural community. When we went to pick up the ashes there was a folder of all the required paperwork for Federal and Provincial governments already filled out . We were treated with the utmost respect and kindness by all. Excellent service. I am so grateful we chose this company.read more
Fran Luth
16:48 03 Nov 17
I recently had one of your Pre-Planners ( Tania Tack )at our home to discuss what our options and our final wishes would be.I found Tania to be very knowledgable and professional in explaining the different packages that Basic Funerals offer. We had such a wonderful day .I certainly recommend Tania and am looking forward to speaking with her again in the future. Fran Luthread more
Heather McKenzie
04:27 04 Oct 17
Tania and Patrick were absolutely wonderful, working with us to plan my Dad's funeral. It was Dad's wishes to have a very simple and low key service, and with Tania and Patrick guiding us we were able to fulfill his final wishes. They kindly and efficiently took care of everything, and we never for one moment felt any pressure to buy more than we wanted or needed. In fact just the opposite, they informed us of alternative options even if it meant less revenue for Basic Funerals. I can't say enough good about the service we received. I would highly recommend calling Tania and Patrick to plan yours, or your loved one's funeral. You'll be glad you did.read more
Stephanie
01:42 28 Feb 17
In June 2013 I lost my little brother he was only 22yrs. At that time I was also 8months pregnant with my first child. It was really an unexpected passing and hard to accept. I really had to be strong for my baby to come but for both my parents who had just lost their son. I called up Basic Funerals and had the opportunity to talk with Patrick Larkin the Ottawa funeral director, from my first phone call he reassured me right away no pressure at all, the process of gathering all the information and getting things started was done without me having to run anywhere or do more call. I was and still am amazed of all is professionalism and empathy he had towards me and my family. With the unexpected passing we dint really know want to do at all but Pat took all of his time to explain and asked us what we really wanted. He also was able to have my little brother looking like an angel (due to is death circumstance) for us to be able to view him and spend one last hour with him to say our final goodbyes. It was not the first funeral home i dealt with but it is surly the last and only one that we will be calling when the unfortunate event of loosing someone will reoccur. We will never be able to thank Pat and ALL the Staff at Basic Funerals... for their exceptional care and compassion they gave us. We will be forever thankful, thank you will never be enough to express all my gratitude. A1 service for a very affordable funeral no need of the big funeral home has long has there here.5 Stars is not enough they deserve a lot more in my books... Stephread more
Willis
13:24 16 Apr 22
Amazing service! Wonderful and helpful staff. What a relief to have professionals guide you with your funeral needs in your time of grief.
Erica Jovel
21:23 12 Sep 21
Very compassionate. They were available at all times when we needed them and were very helpful when we were dealing with the sudden death of my loved one. The services are very reasonably priced but do not mistake that for less than superior service. Thank you for everything.read more
James Strickland
02:29 28 Nov 20
Professional and empathetic staff. Outstanding service, highly recommended.
Aaron Eseo
20:54 02 Nov 20
Very professional and Attentive to needs. I dealt with Emily and she communicated the whole process to me effectively and professionally. She was very compassionate and helped make the overall process less stressful.read more
R. Hill
17:50 12 May 20
I have met with Tania and Patrick from basic funerals to pre plan both my grandfathers and my great uncles arrangements. I was exceptionally pleased with the level of service from basic funeral. They really took the time to explain all services in detail, making us feel like we knew our options and the charges involved. During these difficult decisions it is not always easy to understand or accept and they were exceptional. I feel at ease knowing my family members are prepared in advance. Thank you again to Tania and Patrick for your kind and friendly service - Roxaneread more
Claire Paquette
14:34 08 Mar 20
Thank you so much for your Funeral Service for my deceased husband Richard Paquette on January 23rd 2018. His death was very sudden and basic funerals made this horrible situation much smoother.I would definitely recommend you to anyone.ThanksClaireread more
Jeannnine Demers
23:12 12 Oct 19
Tania, looked after my funeral planning. (RE: helping me with planning my funeral arrangements.She did this with great patience which I called her again and again,more than once before I decided to go with Basic Funeral.Tania explain very well about all the information so I could understand everything about Basic Funeral.I would not hesitate to recommend Tania Which I already did to Family and friends. J.D. E..read more
Mark DeWitt
19:49 05 Oct 19
A great experience overall, considering the subject matter of the purchase.Out agent was Tania. She is knowledgeable, answered our questions completely without making us feel our questions were dumb and applied NO pressure to 'upsell'. We would highly recommend Tania and Basic Funerals Ottawa to anyone looking for a reasonably priced funeral.read more
Gary Regan
11:38 13 Sep 19
I was aprehensive as making your own funeral arrangements is not the task you look forward to. Plus I had experiences previously that were worse than used car buying. Tanya, was kind, knowledgeable and considerate. I would recommend her and her company when you need these services. And you most likely will.read more
Barbara Jay
00:34 31 Jul 19
We had an excellent experience with Basic Funerals. They seamlessly and effortless took care of all our needs in a professional and efficient manner.
Rachel Lapalme
22:51 30 Jul 19
Tania was very professional, and attentive to our needs. She was very thorough in explaining the process, completing the paperwork and answering our questions. She was very personable and we even had a few laughs about events we had been through at funerals in our past, while still respecting our privacy.The documents arrived a few weeks later, and it is a relief to know that either one of us, nor our children will have to deal with the funeral arrangements when the time comes. Would definitely recommend Basic Funeral to anyone.Rachelread more
Build Your Future
17:43 30 Jul 19
Everything went smoothly for my dear mother's funeral, from beginning to end. At a time when you need support, I and my family felt supported. Thank you for all that you do. I felt my mother could rest in peace. She had the full dignity that she deserved and beyond.read more
Patty Dinelle
17:42 30 Jul 19
Do not hesitate to use Basic Funerals. Our dealings with them have been overwhelming gracious, respectful, helpful and courteous. They provide services from beginning to end. Always there to help you out. They are all very knowledgeable. I would not hesitate to use their services again. Thank you so much for all you have done for us.read more
Country3501
19:06 14 Mar 19
Very competitive prices and the staff was very personable
Catherine Shannon
23:58 07 Mar 19
We are still in the process of finalizing our services with Tania, therefor we would prefer to wait until everything is complete before posting a review.
Marj Bennett
15:40 17 Dec 18
Basic Funerals was very respectful and provided a wonderful service during the loss of my husband. They provided me with all the information and service support, and steps to follow as to close out the estate. I would highly recommend themread more
Ken Sorrenti
23:25 11 Oct 18
The service provided was excellent, professional and timely. All questions and concerns were addressed in quick time. I will recommend this service to all my family and friends.
Genevieve and Douglas Murray Weir
22:42 29 Sep 18
We could not be more pleased with our experience with Basic Funerals. From the beginning they were kind, straight forward and understanding. They offered a variety of packages that were clearly laid out and defined, which made the decision making smooth and less stressful. The prices were incredibly competitive and fair. We were able to complete all arrangements and payment online or over the phone. The estate closing documents that we were provided with our package were incredibly thorough and have helped us greatly in closing off affairs. The entire process was made more pleasant than could be expected given the circumstances. Every step of the process was made easier by Basic Funerals and we would recommend them to anyone.read more
Angela Helms
02:34 15 Sep 18
Tania was professional and prompt with all communications and in activating services to ensure satisfaction. I have and will continue to recommend Basic Funerals.
Kim MacDonald
15:39 25 Jul 18
The staff were highly professional, compassionate and prompt in their services. I would highly recommend - extremely good value for a task that needs to be completed
jean-sébastien Larocque
20:25 07 May 18
Excellent service during a difficult time. We highly recommend the Basic Funerals team
ambrose wagorn
13:32 27 Mar 18
Sarah Ross
15:49 11 Mar 18
Truly a wonderful organization. I have highly recommended Basic to many people. They looked after my husband Brian's final wishes with much empathy and caring; answered all my questions and concerns in a very thorough manner. Unfortunately once again this past month I retained their services for my brother in law who died suddenly. A wonderful staff who set the bar very high in their kindness and sincerity.read more
Donna Jackson
14:25 30 Oct 17
Tania was very professional and helpful. There was no up-sale pressure or the tactic of making you feel guilty for not purchasing top of the line everything. I would definitely recommend Basic Funerals to anyone when they are in the position of needing funeral services.read more
Pat Hayes
18:28 20 Oct 17
The task of setting up my own funeral arrangements was made so simple and easy with the services of Basic Funerals. That alone was worth 5 stars, but in addition the cost and payments arrangements were reasonable and fitted my budget. I would recommend this to any of my friends who want to ensure their families are not left to do this for them after they pass. I feel confident that everything will be handle just the way I requested. And my family can be sure of my wishes. No second guesses. Thank you Patrick, you were outstanding.read more
Nick & Pierrette mcdonald
14:34 09 Oct 17
The family was extremely satisfied with the professionalism of the Basic Funerals staff. They were very kind and compassionate and the services provided were excellent. Highly recommended.
Heather McKenzie
04:27 04 Oct 17
Tania and Patrick were absolutely wonderful, working with us to plan my Dad's funeral. It was Dad's wishes to have a very simple and low key service, and with Tania and Patrick guiding us we were able to fulfill his final wishes. They kindly and efficiently took care of everything, and we never for one moment felt any pressure to buy more than we wanted or needed. In fact just the opposite, they informed us of alternative options even if it meant less revenue for Basic Funerals. I can't say enough good about the service we received. I would highly recommend calling Tania and Patrick to plan yours, or your loved one's funeral. You'll be glad you did.read more
Nolan Adam
04:43 27 Jul 17
Yelp Reviews
[yelp-reviews-pro business_id=basic-funerals-and-cremation-choices-mississauga-3 text_size=200 view_mode=grid]
[yelp-reviews-pro business_id=basic-funerals-and-cremation-choices-toronto text_size=200 view_mode=grid]