Reviews

Google Reviews

Jaden Winfree
Jaden Winfree
20:08 21 Jun 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
John O'Hearn
John O'Hearn
19:38 24 Apr 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
Sandra Stubbs
Sandra Stubbs
12:49 09 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!
Rick Pringle
Rick Pringle
17:09 28 Mar 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Gail Adamson
Gail Adamson
20:34 07 Feb 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .
Connie P.
Connie P.
14:15 05 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Don Mascarin
Don Mascarin
01:51 12 Jan 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Cheerfully Twisted Entertainment
Cheerfully Twisted Entertainment
22:16 12 Nov 17
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Evangelina Coleman
Evangelina Coleman
19:47 12 Nov 17
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Sandy J-Lee
Sandy J-Lee
18:13 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Nadine Kyle
Nadine Kyle
13:59 12 Oct 17
Very helpful. Compassionate.
Dragana Skokovic-Sunjic
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Johanne Coshall
Johanne Coshall
15:20 09 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Ravi Aggarwal
Ravi Aggarwal
16:13 05 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Louise Munro
Louise Munro
02:36 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Gary Roberts
Gary Roberts
20:02 22 Mar 18
Very informative and professional meeting with Robin. She was extremely friendly, easygoing, and answered all our questions immediately, with all the paperwork at hand to explain the process in even more detail.read more
Lavitta D'Souza
Lavitta D'Souza
15:09 21 Feb 18
The on-line and phone support that we received was excellent. 'Basic funerals' guided us through a difficult time very well. Thanks to all the staff.
Sarah Lynch
Sarah Lynch
13:09 12 Feb 18
I found my team were very helpful and quick with their responses either by phone or email, making it a less stressful time for me. I would definitely recommend to others.
Spring Ocean
Spring Ocean
19:43 05 Feb 18
An excellent communication and efficient service! Thank you, Robin.
Martin Harvey
Martin Harvey
18:37 21 Nov 17
I'd dealt with Robin a few times over the course of a year before committing and was always struck by her personableness and attention to detail. Our in-person meeting was no different. A consummate professional who I'd recommend highly.read more
Robert Graham
Robert Graham
23:20 22 Oct 17
Basic funerals was very helpful during a difficult time for me and my family. They were courteous, friendly and helpful with their service. I would definitely recommend them to anyone in a similar situation. David, the person I dealt with from the company, was helpful throughout the whole process.read more
Jennifer Legault
Jennifer Legault
18:37 02 Oct 17
Robyn Sutton is very knowledgeable and has excellent people skills. I would highly recommend.
Sandrine F.
Sandrine F.
18:17 02 Oct 17
Great Company.
Cheryl Crozier
Cheryl Crozier
18:14 02 Oct 17
Great staff. Warm, patient and understanding.
Thomas Blak
Thomas Blak
18:10 02 Oct 17
I called and within twenty minutes I had everything I needed for a service. They were courteous and caring on the phone and I would have no hesitation recommending them to plan a basic funeral. They sent me the forms promptly, which I filled out and everything was done perfectly. Highly recommended.read more
Nancy Krawczyk
Nancy Krawczyk
23:08 11 Jun 18
We are extremely happy with the services we received from Basic Funerals and Cremation Choices. They made the process, choices and decisions that your suddenly faced with much easier with all of their help and guidance. I found that all of the staff are amazing, they are all so nice and understanding. Since we used Basic Funerals and Cremation Choices we were able to plan and have an absolutely perfect Memorial Service/Celebration of Life for my Dad, like he deserved and it was in such a beautiful and unique location! The only complaint and problem we had was with a Service Location that they list on their site. I ABSOLUTELY DO NOT RECOMMEND ANYONE USE Madsen's Gardens!!!! This Service Location they list caused me SO MUCH anguish and distress that no one should have to deal with after losing a loved one. To have a location tell you that you need to book your Memorial Service or Celebration of Life only between Tuesday & Thurday because they save weekends for weddings or you should have booked 1 year in advanced!!! Sorry Madsen's I had not planned on my Dad being Dead!!!!! I believe 100% that Madsen's Gardens should be removed from the site and Basic Funerals and Cremations should replace them with Holland Marsh Wineries (amazing, beautiful and understanding place). This amazing place WILL work with you, they are also a highly sought after wedding location and yes they too had a wedding booked for the same day as our Memorial. I do not blame Basic Funerals for this one awful experience as they are the middle man. I definitely recommend Basic Funerals and Cremation Services for excellent, professional service with very reasonable pricing.read more
Christine McCarthy
Christine McCarthy
18:19 11 Feb 18
Although it has been 8 months since my husband Rob passed away, I always said I would share my experience about Basic Funerals and how they helped me. Nowadays it is difficult to judge how well a product or service will be utilized, especially with so many choices on the internet. I got lucky when I chose Basic Funerals and am very grateful I did. A lot of information was obtained beforehand and any special requests were already on file. They replied to e-mails quickly and answered any questions I had. When the time came, only a phone call was required before arrangements were made. The gentlemen who came to our house were professional and compassionate, allowing our family as much time as we needed to say our final good-byes. Organizing Rob's cremation was simple and handled very capably by Basic Funerals. As you can imagine, a lot of what took place that first week is a bit of a blur, but I was always consulted and advised by Basic Funerals of what was taking place and when. One thing I do recall is an e-mail telling me that "Rob had arrived safely to the crematorium". That may sound silly to some, but at the time I remember how important and comforting that one sentence was for me. Their services were extremely professional and anyone I spoke to (David is one of a few I remember) was efficient and kind. I always felt Rob (and I) were in good hands which was very important. If anyone is researching funeral arrangements, I strongly suggest you go to their website and see for yourself how they can help. At the most difficult time in my life it was a relief to not have to worry about my husband's final arrangements. Thank you to all of you! Sincerely, Christine McCarthyread more
James Coveart
James Coveart
18:32 12 Aug 17
Finally - a reasonably priced funeral service provider with fast , efficient and friendly service.
Blair Brubacher
Blair Brubacher
03:29 07 May 17
Highly recommended! I found the staff pleasant, knowledgeable, helpful, informed, available, reliable, and accountable. Whenever I called, they either knew the answer or found out and called me back. (When the said, they would!) They guided me easily through the experience, easing my concerns along the way. They delivered what they promised they would when they said they would.read more
Magee Walker
Magee Walker
16:22 15 Nov 16
Beverlae Buckland
Beverlae Buckland
21:09 23 Jun 18
I would not hesitate to recommend Patrick Larkin, to anyone who wishes professional, knowledgeable, thorough information about arranging a funeral. Patrick is personable and friendly, as well as open to all questions. He gives you the bottom line on all funeral costs with options of your choice. Thank you Patrick for the time you spent with me. I now feel well prepared for end of life arrangements for both myself and my husband.read more
Tracey Sutherland-Benoit
Tracey Sutherland-Benoit
18:43 22 Jun 18
Very helpful at a difficult time, would recommend without hesitation.
Andrew McAlister
Andrew McAlister
16:20 16 Nov 17
We found Tania to be very clear, well-informed and professional. We highly recommend her.
Dorothy Middleton
Dorothy Middleton
15:56 13 Nov 17
Basic Funerals fulfilled all our requirements . They came to the house, draped the stretcher with a flag as the deceased was a vet. They arrived in an unmarked vehicle which was appreciated as we live in a small rural community. When we went to pick up the ashes there was a folder of all the required paperwork for Federal and Provincial governments already filled out . We were treated with the utmost respect and kindness by all. Excellent service. I am so grateful we chose this company.read more
Fran Luth
Fran Luth
16:48 03 Nov 17
I recently had one of your Pre-Planners ( Tania Tack )at our home to discuss what our options and our final wishes would be.I found Tania to be very knowledgable and professional in explaining the different packages that Basic Funerals offer. We had such a wonderful day .I certainly recommend Tania and am looking forward to speaking with her again in the future. Fran Luthread more
Heather McKenzie
Heather McKenzie
04:27 04 Oct 17
Tania and Patrick were absolutely wonderful, working with us to plan my Dad's funeral. It was Dad's wishes to have a very simple and low key service, and with Tania and Patrick guiding us we were able to fulfill his final wishes. They kindly and efficiently took care of everything, and we never for one moment felt any pressure to buy more than we wanted or needed. In fact just the opposite, they informed us of alternative options even if it meant less revenue for Basic Funerals. I can't say enough good about the service we received. I would highly recommend calling Tania and Patrick to plan yours, or your loved one's funeral. You'll be glad you did.read more
Stephanie
Stephanie
01:42 28 Feb 17
In June 2013 I lost my little brother he was only 22yrs. At that time I was also 8months pregnant with my first child. It was really an unexpected passing and hard to accept. I really had to be strong for my baby to come but for both my parents who had just lost their son. I called up Basic Funerals and had the opportunity to talk with Patrick Larkin the Ottawa funeral director, from my first phone call he reassured me right away no pressure at all, the process of gathering all the information and getting things started was done without me having to run anywhere or do more call. I was and still am amazed of all is professionalism and empathy he had towards me and my family. With the unexpected passing we dint really know want to do at all but Pat took all of his time to explain and asked us what we really wanted. He also was able to have my little brother looking like an angel (due to is death circumstance) for us to be able to view him and spend one last hour with him to say our final goodbyes. It was not the first funeral home i dealt with but it is surly the last and only one that we will be calling when the unfortunate event of loosing someone will reoccur. We will never be able to thank Pat and ALL the Staff at Basic Funerals... for their exceptional care and compassion they gave us. We will be forever thankful, thank you will never be enough to express all my gratitude. A1 service for a very affordable funeral no need of the big funeral home has long has there here.5 Stars is not enough they deserve a lot more in my books... Stephread more
jean-sébastien Larocque
jean-sébastien Larocque
20:25 07 May 18
Excellent service during a difficult time. We highly recommend the Basic Funerals team
ambrose wagorn
ambrose wagorn
13:32 27 Mar 18
Sarah Ross
Sarah Ross
15:49 11 Mar 18
Truly a wonderful organization. I have highly recommended Basic to many people. They looked after my husband Brian's final wishes with much empathy and caring; answered all my questions and concerns in a very thorough manner. Unfortunately once again this past month I retained their services for my brother in law who died suddenly. A wonderful staff who set the bar very high in their kindness and sincerity.read more
Donna Jackson
Donna Jackson
14:25 30 Oct 17
Tania was very professional and helpful. There was no up-sale pressure or the tactic of making you feel guilty for not purchasing top of the line everything. I would definitely recommend Basic Funerals to anyone when they are in the position of needing funeral services.read more
Pat Hayes
Pat Hayes
18:28 20 Oct 17
The task of setting up my own funeral arrangements was made so simple and easy with the services of Basic Funerals. That alone was worth 5 stars, but in addition the cost and payments arrangements were reasonable and fitted my budget. I would recommend this to any of my friends who want to ensure their families are not left to do this for them after they pass. I feel confident that everything will be handle just the way I requested. And my family can be sure of my wishes. No second guesses. Thank you Patrick, you were outstanding.read more
Nick & Pierrette mcdonald
Nick & Pierrette mcdonald
14:34 09 Oct 17
The family was extremely satisfied with the professionalism of the Basic Funerals staff. They were very kind and compassionate and the services provided were excellent. Highly recommended.
Nolan Adam
Nolan Adam
04:43 27 Jul 17

Yelp Reviews

Loretta F.
Loretta F.
2017-10-14 05:38:33
My elderly mother was to be buried in Ireland. I contacted a local highly rated funeral service provider here in Markham and their estimated cost was...
T B.
T B.
2016-01-16 07:00:06
I called Basic Funerals on New Year's Day after my father suddenly passed away. Notwithstanding that it was a holiday when everything is closed, they...
jennifer w.
jennifer w.
2015-04-27 05:57:52
Basic Funerals did an amazing job for my Grand-Aunt's funeral at Forest Lawn in Toronto. Because I wanted a funeral service and cremation in the same...
Loretta F.
Loretta F.
2017-10-24 06:51:51
I am very satisfied with the services provided by Basic Funerals I. e . transfer the remains of my family member for burial in another country. Efficient...

Facebook Reviews

Chris Labelle
Chris Labelle
2018-05-30T19:06:48+0000
Mathieu and Patrick were awesome to deal with Tania followed also which was great Anything I needed they were there to help. There Quick to return call and emailsMade this transition as easy as possible. Thank you To your team Chrisread more
Mary Gorman
Mary Gorman
2018-05-08T21:12:47+0000
Diane Belanger
Diane Belanger
2018-05-07T17:20:14+0000
I am so pleased with the service provided by this company. I did quite a bit of online research as I wanted to pre-plan for myself, very simple and at a reasonable cost. Basicfunerals.ca provides various levels of service for the person/family depending on their desire. In my case I wanted a simple cremation and no service as I would have my church involved with that part. I realized that Funeral Home costs are quite high due to the overhead, however an online company can offer a much lower rate as they have lower overhead expenses. Basic Funerals seemed to offer the best value for an online funeral company, they answered all of my questions and they sent me lots of literature to help me decide if I wanted to use their company, and which package to go with. I decided to go with the and I chose a very basic plan and the price was about $1800, plus they offered interest free payments to pay it off in one year. So now it is paid, everything is taken care of at a reasonable price, and the company was more than helpful. Robin helped me, although I am quite sure any of the staff would be great!read more
John Carrington
John Carrington
2018-04-29T20:33:42+0000
Very helpful..thank you to Jessica for making my mom funeral on Saturday go smooth and to all the rest of the staff thank you from myself and my familyWill recommend you your company.
Ron Desjardins
Ron Desjardins
2017-11-27T14:51:17+0000
Patrick Handled the affairs for my Wife on the 6 th of June. So I chose him to do my Pre Paid Funeral. I am in Good hands and recommend him Highly.
Frank Gasper
Frank Gasper
2017-04-18T23:11:06+0000
Always there. So kind and respectful. I would highly recommend their services.
Magee Walker
Magee Walker
2016-11-15T15:13:05+0000
Kate GW
Kate GW
2016-11-14T16:32:31+0000
Carmen Leclair
Carmen Leclair
2016-11-01T16:59:30+0000
I highly recommend pre-planning with Basic Funerals. Whoever thought this could be a pleasant experience. Thanks to Tania & Patrick, we couldn't picture discussing this subject with anyone else.
Leona Smith
Leona Smith
2016-02-01T15:33:06+0000
Planning your own funeral is always a scary job. With Basic Funerals they were friendly, they had all the info I needed and did not try to sell me something I did not ask for. I have friends who recommended them because they were pleased with the service. I'm very happy to have followed the advice from them. Thank you to Robin for doing a great job.read more
Ryan Gordon
Ryan Gordon
2016-01-18T00:51:20+0000
Annie Brenner
Annie Brenner
2015-12-26T04:48:07+0000
Everyone my husband and I dealt with was very helpful. Robin was an absolute pleasure to deal with and was always available to answer any of my questions. My husband and I were prepaying our cremation and the whole process could not have been made more simple. All our questions were answered clearly and honestly, the amount quoted included everything (and I mean everything!), and the price never changed. Other places I contacted gave one price but then started adding on various other 'disbursements' which ended up nearly doubling the initially price. Basic Funerals provided my husband and I with the simple cremation services we wanted, and for the price quoted for just one of us at other funeral homes, Basic Funerals provided the requested services for BOTH of us. Everyone we dealt with was knowledgeable, caring, and honest, and I highly recommend them to anyone. My husband and I are so relieved that everything is planned, paid for, and will be carried out according to our wishes. Many thanks to all of you at Basic Funerals!read more
Lesley Griffiths MacKinnon
Lesley Griffiths MacKinnon
2015-11-01T04:44:09+0000
Gloria Hunsperger Williamson Fox
Gloria Hunsperger Williamson Fox
2015-09-08T17:25:43+0000
Milfred Harper
Milfred Harper
2015-08-08T22:33:55+0000
Maureen Wilkins
Maureen Wilkins
2013-12-16T00:30:55+0000
Kim Trowhill
Kim Trowhill
2013-12-09T02:10:48+0000
Doug Flewelling
Doug Flewelling
2013-11-18T18:13:13+0000
Lynn Ann Miller
Lynn Ann Miller
2013-11-07T16:37:40+0000
Roger Ransome
Roger Ransome
2013-11-04T01:38:33+0000
Shawn Eberl
Shawn Eberl
2013-11-04T00:34:22+0000
Diana McCarten
Diana McCarten
2013-10-30T16:55:35+0000
Laurie G Johnston
Laurie G Johnston
2013-10-26T02:24:07+0000
Natalie Bonello
Natalie Bonello
2013-10-20T05:07:19+0000
Robert Kenny
Robert Kenny
2013-10-19T19:51:21+0000

Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
Jaden Winfree
20:08 21 Jun 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
John O'Hearn
19:38 24 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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