Basic Funerals Terms of Service

Welcome to the Basic Funerals and Cremation Choices website, a division of Basic Funerals and Cremation Choices, a company registered under the federal laws of the Canada whose registered office is at Mississauga (hereinafter “Basic Funerals”).


These Terms and Conditions apply to your access to and use of this Website. Please read these Terms and Conditions carefully. By continuing to access and use this Website, you are deemed to have understood and agreed to all the terms and conditions contained herein. If you do not accept these Terms and Conditions, you may not use this Website.

For the purposes of these Terms and Conditions, “this Website” includes means all the web pages related to the basicfunerals.ca site excluding any links to third party sites.

Other Basic Funerals websites may contain terms and conditions, which are different from these Terms and Conditions. In addition, specific terms and conditions may apply to specific content, services or products contained in or available from such other Basic Funerals websites. In the event such additional or specific terms are inconsistent with the terms contained in these Terms and Conditions, the additional or specific terms shall prevail. On your journey around the Basic Funerals websites please check the terms and conditions of each website which you visit and do not assume that these terms and conditions apply to all Basic Funerals websites.

Basic Funerals and Cremation Choices have their own separate identities but in this Website we may sometimes use “Basic Funerals”, “Group, “we” or “us” when we refer to Basic Funerals companies in general or where no useful purpose is served by identifying any particular Basic Funerals and Cremation Choices.


  • All information or advice provided as part of this Website is intended to be general in nature and you should not rely on it in connection with the making of any decision. Basic Funerals and Cremation Choices tries to ensure that all information provided as part of this Website is correct at the time of inclusion on the Website but does not guarantee the accuracy or completeness of such information. All content, information and advice is provided on an “as is” basis and Basic Funerals hereby expressly disclaims all liability for any action you may take as a result of relying on such content, information or advice or for any loss or damage suffered by you as a result of you taking this action.
  • Basic Funerals does not warrant or make any representations as to the security of this Website nor does it warrant that functions or materials accessible from or contained in this Website will work uninterrupted or error free, that defects will be corrected or that this Website is free from viruses or other harmful elements.
  • Should any part of this Website offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Basic Funerals. Basic Funerals accepts no responsibility or liability for anything posted on a forum by any user of the forum. You may not use the forum to post, upload, or otherwise transmit information or pictures that are defamatory, a breach of privacy or otherwise unlawful. Basic Funerals reserves the right to monitor any information transmitted or received through any forum. Basic Funerals, at its sole discretion and without prior notice, may at any time review, remove or otherwise block any materials posted.
  • All content, information and advice is provided on an “as is” basis. Neither Basic Funerals nor any of its agents or subcontractors shall be liable for any damages either direct, indirect, incidental, consequential, otherwise (including but not limited to financial losses, loss of data, loss of profits, loss of business, business interruption or the like) arising out of the use or inability to use this Website or the content, information or advice provided on or via this Website, defects, viruses, or other malfunctions caused to any equipment and other software in connection with access or use of this Website, the interception, modification or misuse of information transmitted to Basic Funerals  or transmitted to you, even if Basic Funerals is advised of the possibility of such damages.
  • All references to funeral services, cremation, cremation services, funeral homes, pricing, estate services, urns, caskets, visitation, and services and any other items related to the act of offering funeral services are only offered on what is available under provincial licensing requirements.  Anything given on this site in the way of services is not an offer to sell funeral services.
  • All videos and articles provided by this site or any of the Basic Funerals websites are provided strictly for entertainment purposes only and are not offered either expressly or implicitly as advice for funeral or estate services.  An individual should not use the information in this site to make a decision for procuring funeral services. An individual should consult with a licensed financial advisor before making any decision on estate services or financial services in general.

Your use of this Website

  • You may
    • access any part of the Website;
    • print off one copy of any or all of the pages for your own personal reference.
  • You may not
    • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), publish, broadcast, reproduce, alter or tamper with in any way, or otherwise use any material contained in the Website except as set out under “You may” above. These restrictions apply in relation to all or part of the materials on the Website;
    • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from this Website;
    • link to this Website;

    without our express written consent.

  • If you wish to provide a hypertext or other link to this Website, please e-mail us with details of:
    • the URL(s) of the web page(s) from which you are proposing to link to this Website
    • the URL(s) of the web page(s) on this Website to which you are proposing to link
    • and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so.
  • You indemnify Basic Funerals against all possible damages or claims otherwise resulting from your use of this Website including your submission of any materials through this Website and your use of forums and your provision of any links to this Website.

Password and account security

  • You acknowledge and agree that you are responsible for maintaining the confidentiality of any passwords associated with any account you use to access or use this Website and that you will be solely responsible to Basic Funerals for all activities that occur under your account.
  • In the event you become aware of any unauthorized use of your password or your account, you shall notify Basic Funerals immediately.

Third Party Links

  • This Website may include links to external or third-party websites. When you follow such links the external website may appear as a full screen (in which case you will need to use the back button on your browser to return to this Website) or in some cases it may appear within the frame of this Website (in which case you will be able to return to this Website by using the navigation buttons within the frame). Where an external website appears within the frame of this Website, this is purely for ease of navigation back to this Website and does not indicate any responsibility on our part for the external website concerned, even if it is a website owned and operated by another Basic Funerals and Cremation Choices.
  • These links are provided for your convenience only and to help you find relevant websites, services and/or products, which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Such external or third-party websites are accessed at your own risk and responsibility and Basic Funerals is not in any way responsible or liable for the owners or operators of these websites, for any goods or services they supply or for the content, use or availability of their websites. Basic Funerals does not give or enter into any conditions, warranties or other terms or representations in relation to any such external or third-party website nor does it accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external or third-party website to which this Website includes a link infringes the intellectual property rights of any third party).

Copyright and Trade-marks

  • This Website contains materials, including text, photographs, videos, and other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in these materials are either owned by Basic Funerals or have been licensed to it by the owner(s) of those rights so that they may be used as part of this Website.
  • This Website also contains trade-marks, including the mark “Basic Funerals and Cremation Choices” and the Basic Funerals emblem.  Except as otherwise noted, all trade-marks included on this Website belong to Basic Funerals and Cremation Choices  or an affiliate of Basic Funerals and Cremation Choices or have been licensed to it by the owner(s) of those trademarks so that they may be used on this Website. You may not use these trade-marks in any form without written consent of the trade-mark owner.
  • All comments, suggestions, graphics, videos, images, ideas (including product and advertising ideas), and other information or materials you submit to Basic Funerals through, or post or display on, this Website will become and remain the exclusive property of Basic Funerals Canada, including any future rights associated with such submissions, postings and displays, even if these Terms and Conditions are later modified or terminated. You hereby disclaim any proprietary rights in such submissions, postings and displays, and waive all moral rights therein, in favour of Basic Funerals. In the event applicable law does not allow Basic Funerals to obtain the intellectual property in such information or materials in the foregoing manner, you retain copyright and any other rights you may already have in such information and materials. In such event, by submitting, posting or displaying such information or materials, you give Basic Funerals a perpetual, irrevocable, worldwide, royalty free and non-exclusive license to reproduce, modify, translate, publish, broadcast or otherwise use or distribute such information and materials. Basic Funerals is under no obligation to keep your information or materials confidential.

Changes to Terms and Conditions

Basic Funerals may change these Terms and Conditions from time to time. Such amended Terms and Conditions shall be effective upon publication on this Website. By accessing and using this Website you are accepting that you are bound by the (then) current terms and conditions and disclaimer. Please check these Terms and Conditions regularly to ensure that you are aware of all terms governing your use of this Website.

Changes to/Operation of Website

  • Basic Funerals may change the format and content of this Website at any time.
  • Basic Funerals may suspend the operation of this Website for support or maintenance work, in order to update the content or for any other reason.
  • Basic Funerals reserves the right to terminate access to this Website at any time and without notice.

Data Protection

Personal details provided to Basic Funerals or any other Basic Funerals company through this Website will only be used in accordance with our privacy policy. Please read this policy carefully before going on. By providing your personal details to us you are consenting to their use in accordance with our  privacy policy.

Complaints Procedure

If you have any question or complaint about this Website, please contact Basic Funerals at [email protected]

Partial Invalidity

If any provision of these Terms and Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.


These Terms and Conditions are governed by and to be interpreted in accordance with the laws of the Province of Ontario and in the event of any dispute arising in relation to these Terms and Conditions or any dispute arising in relation to the Website whether in contract or tort or otherwise the Ontario courts will have exclusive jurisdiction over such dispute, unless mandatory applicable law requires otherwise.

Use of, and copying from, this site is subject to our Terms and Conditions. Please read our privacy policy.

Something at my age I really didn't want to do (who does) but knew I had to get it done. Found this company on the internet and I'm so glad I did. The gentleman that I spoke with was ever so polite, understanding, had a great sense of humor, but most of all, had a soft and pleasing voice. He made me feel comfortable and that put me at ease right away to discuss something that nobody really wants to. We did everything on the phone and he told me everything I should expect in my EMAIL. It all happened as he said. Then I spoke with a lovely lady on the phone who helped me through the contract arrangements. Her voice, demeanor and overall interest in my behalf made everything so simple. I'm so glad all my arrangements are done EXACTLY the way I want them to be and there will be no hassle for my family whenever the time comes. Thank you Patrick and Tanya! I would highly recommend Basic Funerals & Cremation Choices to any one who needs their services, you won't be disappointed!!read more
Barbara Houghton
20:39 19 Oct 22
Extremely professional on all points. Thank you to Toulla and the entire team for being so helpful and compassionate during a difficult time for our family. From the planning to the burial, everything was executed with care and understanding. Thank you for everything.read more
Elena Louca
14:56 18 Aug 22
Professional and supportive all the way through.My grandmother passed away and I called around to inquire for quotes. We needed a simple cremation as we only have a small family in the country. I have no experience with funerals and I was overwhelmed with all of the options available online and the many terms.After calling around, I was impressed with Basic immediately due to their professionalism especially during a time of grieving. Kyle was very compassionate and calm and his energy was simply wonderful. In addition, he was informative and thorough and sent me a very detailed follow-up email with a full breakdown of the quotes and attached further images and documentation. The other places I had called did not have the same sympathetic tone nor did they provide me any details. They were quick to answer my questions and dismiss me and nobody else sent me any emails or quotes formally.The hospital did not release any more information and I was waiting for them to provide an update before finalizing any details. Kyle followed up with me a few days later and informed me he would contact the hospital on my behalf to transfer my grandma into their care. He was very courteous and always moved with complete consent along with me.He transferred me along to another representative, Darlynn, who was also very professional and experienced. She was extremely detailed and was able to answer all the questions that we had. She communicated quickly via email and phone with both my mother and I to coordinate all the details. She was able to draft up a contract and walk us through all the details and we felt very comfortable being in their hands during a difficult time.The visitation was hosted at the Sandalwood Room at St. John's. Our experience there was also wonderful. The room was bright and simple, yet well-adorned and elegant. My grandmother looked beautiful in her open casket as we said our goodbyes to her one last time. During the visitation, Andrew was assigned to support us and he was very attentive and sweet the entire time. He was there to assist with any of our needs and we were happy to have him there.From beginning to end, Basic made the entire process smooth and simple which helped to alleviate the stress during a hard time of grief. Thank you to all of the staff for your support.read more
Debbie Wiley
01:57 04 Aug 22
Everyone we dealt with at Basic Funerals was amazing. We recently had to arrange for funeral services that needed to be in the Dominican Republic and they took such good care of us. Darlynn, Kyle, Maria, and the whole team were always there to answer any of our questions, so quick to reply, and were so understanding and kind. Thank you for making such a difficult process much easier.read more
Laura D
15:07 27 Jul 22
I recently arranged a funeral for my mom with Basic Funeral.Toulla and Maria were very professional, kind and easy to talk to.They were also supportive and helpful with anything I needed.Everything went very smoothly and I would highly recommend it!read more
Maria Kamaris
01:24 21 Jul 22
They treated us with great respect dignity and most of all compassion. Special thanks to Toula who was able to explain to us what was going on and being there in our time of need. I highly recommend them the best service possible was given to us.read more
Daphne N
18:04 13 Jul 22
Our family's experience with Basic Funerals was quite the positive experience. The staff that helped us through with details of the service and running the service were all very helpful and kind.read more
Judy Pasquarelli
22:17 08 Jul 22
Carl and the Barrie team handled my Father's arrangements with an exceptional level of professionalism and efficiency. Their compassion and attention to detail made a difficult process as effortless and painless as possible.Carl in particular put my worries to rest form the beginning with his courteous and thoughtful manner.read more
Dan Murray
17:45 17 May 22
An amazing experience from start to finish. The professionalism and compassion exhibited by the staff made a very emotional and difficult time for our family bearable. Our heartfelt gratitude to everyone involved.read more
mandusha naidu
00:47 10 May 22
Funerals are difficult enough, but this company made it as easy possible.Josh and Emily were the funeral directors, and helped guide me through the days leading up to, and the day of my father's funeral. They were caring, compassionate, professional, and the services provided were seamless.read more
Eric D
12:59 25 Apr 22
The staffs at basic funeral are amazing! Thanks to Kyle, Darlynn and their team members. It only took 2 phone calls and less than 1 and half hours to get all the paper work done. next day, my grandma is in their care already. Their professionalism, dedication, and attention to details have helped us through this difficult time.Keep up the good work! There is no doubt you and your team will be the best funeral service in Ontario.read more
jian su
20:40 09 Apr 22
Basic Funerals and Cremation Choices is very professional. Not only that, their staff are very understanding & kind, etc. more than what I can put into words.Patrick, Emily, Mike, and others, I thank you so muchMy mother-in-law's cremation remains are now in the cemetery plot with her ancestors.My husband's family very much appreciated your kind and diligent services.read more
21:13 31 Mar 22
This was my first time organizing funeral arrangements and I have to say that Basic Funerals not only made the process simple they were extremely professional throughout the arrangements, ceremony and burial. I highly recommend Basic Funerals. I have zero complaints. Thanks for making my uncle Stefan Oliver’s funeral go as smoothly as it did. Sincerely Jack Olewniczakread more
22:45 10 Feb 22
When my mom had died unexpectedly I was not only in shock, but I felt helpless as I didn't know where to turn to for help in preparing her last wishes for cremation. The whole team at Basic Funerals and Cremation were very kind, understanding, and sympathetic and took care of everything exactly as to how my mom would've wanted it. There were absolutely no surprises and everything was done exactly as agreed. A GREAT BIG THANK YOU to Jessica and Rachel for helping us through a very difficult time in my and my families' lives. RIP momma, come visit us often and know that you're in our hearts forever. We'll all be together again.read more
Frank Frankie3beme
01:28 13 Jan 22
Kyle, Fr. Larry, and the entire Basic Funerals team did a truly wonderful job guiding my family through the process of giving my grandmother her final rites. Throughout the process they were kind, empathetic, and constantly working to comfort us as we organized and carried out the funeral and cremation. They handled my grandmother with care and ensured that she could be sent off looking like she always did. At the funeral there were present and ensured that everything went off without a hitch and afterwards made sure we received all the necessary paperwork to settle her affairs. We could not be more thankful for for their guidance through this mourning period.read more
Devlin Santos
21:00 06 Jan 22
Was extremely pleased with the services provided by Basic Funerals. The whole experience was well executed from pre-arranging to need fulfillment and follow up. Would recommend both pre-arrangments and Basic Funerals.read more
Gerard Grimm
13:56 02 Oct 21
All staff at Basic Funerals have been compassionate, patient, supportive and efficient every step of the way. They really did a great job easing our minds and making our lives easier at a time when we really needed all of that! They are quick and responsive too. The work they did on the obituary and photo gallery helped my family feel more peace and closure than they expected at a time like this.read more
Alana Hunt
14:32 24 Aug 21
The Ottawa Administration Team for Basic Funerals were all so kind, courteous and very helpful with making arrangements regarding my late father. Sam took my initial phone call and emailed me information about various options for cremation. Darlynn helped me decide which option was best, and did not try to up-sell things we did not need, but added on a couple of things we wanted. Marty drove all the way to our home to pick up clothing. All of the paperwork was done over email / phone and the urn was delivered directly to our home by Brandon. Tania was involved in coordinating that delivery and also sent follow-up emails . I am so pleased with the service and how helpful, caring and polite everyone was. Such a refreshing change from a lot of places nowadays. I appreciate each and every one of you for helping us through this difficult time. Your team is exceptional. Thank you!read more
Sherry Hickey
16:09 21 Jul 21
A great team there. Always doing what it takes to look after their clients.
Micheal Davis
13:13 30 Jun 21
Amazing. I am completely blown away with how wonderful the team, especially Jessica, has been. Pleasant, kind and ever so helpful, they have made this sad experience more tolerable. Thank you for everything.read more
gayle mills
19:25 14 Jun 21
My first experience making funeral arrangements for a family member was made so much easier and on so many levels, thanks to Basic Funerals Mississauga. I didn’t have any idea on who to call, what services I needed, and associated costs. I google searched and called many different funeral homes. When I read the reviews for Basic Funerals and compared their costs to all other homes, I thought they sounded too good to be true. I took the chance and secured their services, and I couldn’t be happier. I dealt with a number of different staff members throughout the process and everyone was fantastic, efficient, helpful and sympathetic. They never tried to up-sell me, in fact, they explained why a less expensive item/service was more practical for our needs. There is absolutely nothing that I could possibly suggest for improving their services or fees. I can’t thank them enough for making this difficult time easier. I wouldn’t hesitate to refer Basic Funerals to my family and friends!read more
Lisa Cooper
19:24 27 May 21
The absolute best value for your money. I saved a ton by not going the regular funeral home "rip you off" route. 1st Class service. Was extremely surprised how efficiently they handled my Father's funeral. Recommend 100%...WITHOUT RESERVATION....read more
George A
19:47 26 May 21
I would highly recommend Basic Funerals. The service my sister and I received after our mom's passing was exceptional. Darlynn was so compassionate and calming. She was so very helpful it took a big burden off our shoulders. We cannot thank her enough.Renette and Linda.read more
Molly D
21:32 09 Apr 21
Basic Funerals are a bunch of empathetic and compassionate individuals. I have had a very satisfying experience with them recently and Chelsea and Jenna, both went over and above their responsibilities and helped us with their services. Extremely helpful and compassionate.read more
Mohit Goyal
17:47 04 Apr 21
They came recommend by a friend. Basic funerals made the difficult process much easier. Professional, kind and very efficient. I would highly recommend Basic Funerals to anyone.Mark Griffithsread more
mark griffiths
18:39 20 Jan 21
I recently engaged Basic Funerals to handle the Funeral needs of a good friend. This was all new to me, but they were just fantastic! They were so very efficient, helpful, patient and understanding, without once trying to upsell. They displayed a lot of sympathy and caring while answering a lot of questions. Their free linked service via Executorschoice.com was equally outstanding and helpful with filing all the necessary stuff online with the different Govt. Agencies,etc.read more
Austin Noronha
18:19 28 Dec 20
We do thank you all for the very professional services, the family was highly pleased with all the stages of the process. We called Basic Funerals for shipping the deceased abroad.The arrangements and communications were excellent especially during these difficult COVID times, we have had the understanding for the short delays but overall it was a real five stars service.read more
Michael Colceriu
21:15 26 Nov 20
It was exactly as I my loved one requested. There was never any pressure and no surprises. I have recommended Basic Funerals to others. The online obituary was done professionally and remarked on as such by all who viewed it.read more
Hugh Floyd
01:22 04 Nov 20
My mother's funeral was handled thoroughly and professionally by the team at Basic Funerals. Special thanks to David who patiently answered my many questions and oversaw the funeral on the day of. He was empathetic and was attentive to all of my family's requests. And thank you to Jessica for the communication and Amanda who assisted with the funeral as well.read more
Sarah Kim
19:56 14 Oct 20
The team at Basic Funerals were very professional all the way through for our "graveside" service. On the day of the funeral, the coach arrived on time (early actually!), it was very clean and polished, they had a map of the cemetery and pre-planned out their route, the staff communicated well with us, provided us with everything that we need, and even did last minute adjustments to my grandpa's positioning/the padding to optimize the open-casket viewing. Andrew was our director for the day and he was amazing!Highly recommend graveside service, esp during COVID.read more
Tammy Lee
15:21 21 Sep 20
I highly recommend using Basic Funerals and Cremation Choices. The staff are professional and helpful. I have told others about Basic Funerals and Cremation Choices for a cost friendly and simple alternative. Not once through the process did I feel I was 'cheaping' out. Our friends/family really appreciated the online obituary, video memorial and tribute wall.read more
K Wright
17:22 18 Sep 20
We had the pleasure of having basic cremation to have my grandmother there her name is Maria Gomez it’s been almost 3 weeks since she passed away the customer service here was fantastic and amazing Chantelle did my grandma’s makeup for her viewing it looked exactly like my grandma when she was alive as we are still grieving her loss Chantelle did an amazing job and I’m so grateful for her I took a picture of my grandma and I have that forever in my heart Basic cremation service is definitely recommend Thank you for everything and Chantelle you are amazing your art is beautiful and you did an amazing job on my grandma God bless you girl! Thank you with love Priscilla Nielsen & Familyread more
Priscilla Familia
18:08 24 Aug 20
I used the repatriation service of Basic Funerals. Although I had some problems with some documents, the company reached out to me to help me with my problem. Therefore I would recommend them to other families.read more
Evelin Halász
15:55 15 May 20
During a difficult time, the staff at Basic Funerals we compassionate and professional as well as helping us navigate through the paperwork. We would recommend those considering an alternative to an expensive funeral consider contacting Basic Funerals to understand the less expensive alternatives for their loved one that has passed (or will be passing).read more
dennis dillon
19:49 24 Feb 20
My mom always led us to believe her final arrangements had been made and paid for. What a shock it was when she passed away to find out that wasn’t the case at all. Mom had a plot and a memorial marker paid for at the cemetery she wanted to rest in, that was it. I contacted the place mom had chosen and was shocked at how outrageously expensive everything was. Sorry to say but this place was too rich for my budget.So now, I’m bargain shopping a funeral for my mom. I chose Basic Funerals and Cremation by website reviews and pricing and have never looked back. I didn’t know what to expect since they were much more affordable than the “original” place but the professionalism and compassion shown by Basic Funerals staff is second to none. Mom was treated with respect and dignity throughout the whole process. I say whole process because due to illness in the family, we did not have mom’s service until mid February and she passed away the previous November (nearly 3 months prior). They kept mom safe and didn’t pressure me until we were ready.I should mention that everything was arranged mostly through email and the odd phone call as I live a couple hours away? I thought it was going to be extremely difficult to arrange mom’s cremation from afar but Katelyn (my first contact) made it easy and didn’t force me to make the drive unnecessarily.Mom’s service was everything I could have hoped for and so much more. Karoline Lebrun was the funeral director and memorial specialist assigned to us through the Legacy Celebrations department. I cannot say enough kind words for everything Karoline did to make mom’s final send off perfect. The clergy Karoline chose to perform the ceremony was a gem. His service wouldn’t have been much better if he had actually known mom or our family previously. Karoline arranged for mom’s urn to be transferred from the service to the cemetery for burial and personally made a couple of flower arrangements out of the flowers there to go with mom and for us to take home. She was very professional. compassionate and personable. It was an absolute pleasure to finally meet her and thank her in person for everything she did to help me arrange mom’s service.I highly recommend Basic Funerals and Cremation. The services they provide are at fraction of the cost of other funeral homes and they do so with the utmost respect, courtesy and without upselling or guilting into more than you desire. You sacrifice nothing in terms of service by choosing Basic Funerals and the Legacy Celebrations department is top notch.Cindy Byersread more
cindy byers
15:32 22 Feb 20
My Mom passed away just over a week ago. Our family was in dismay from the death and I had to make funeral arrangements immediately. Basic Funerals went above and beyond to accommodate our family's needs. From picking Mom after her passing, to funeral details, to the official program and cremation, everything was affordable and professional.The funeral took place on Saturday and everyone I spoke with was impressed by what they saw, family included. I'd highly recommend Basic Funerals to anyone looking for professionalism and affordability when it comes to caring for their deceased loved ones.read more
Christopher Neblett
22:46 01 Jan 20
In August of 2019 I became in need of Basic Funerals services.My husband had specified exactly what services he wanted and when I called Jena, she provided a plan that included everything we needed.She was very efficient, professional, and kind, and answered any questions that I had.When my husband died, I appreciated the support I received, which made a difficult time easier for me. Later, I found the package regarding closing affairs particularly helpful. Using it, I was not confused or anxious as everything I needed to do was set out for me.The experience I had with Basic Funerals leads me to highly recommend them. Thank you.read more
Marion Dick
17:20 06 Nov 19
They were attentive and responsive for all the steps for my grandmother's funeral. They came to our home to pick up her clothing and ensure that everything was prepared for the visitation and service. The final paper work was received quickly and in order. Highly recommend them.read more
Areti Papadopoulos
15:16 27 Sep 19
I can’t say enough good things about Basic. They actually know what customer service actual is. Very knowledgeable staff, great rates and well organized. There really is a plan for every type of funeral you could possibly be interested in. Robyn is an delight to work with.read more
Mary Gorman
19:01 19 Sep 19
Kaetlyn B was superb at handling Mom's affairs and handling me! Although our mother's death was expected, it was still quite overwhelming. I had never been responsible for this type of arrangement, and am very grateful for Kaetlyn's professional, yet personal manner. Every phone call was answered promptly, and my issues were addressed immediately. Kaetlyn made sure I had everything I needed to start the process, and has provided me with lots of information and direction for the days and weeks ahead. I couldn't be more pleased. I have already spread the word about Basic Funerals, and Kaetlyn. God Bless You All!read more
Karen Drake
19:11 06 Sep 19
Jessica, thank you very much for all your advice and patience and, most of all, for guiding us through this difficult time. All Cremation arrangements at Riverside Chapel were well planned . You are very kind and thank you very much. Also, thank you to everyone else at Basic Funerals and Riverside Cremation for your help.read more
sandy SAGAR
03:59 21 Aug 19
The meeting was very informative and casual. All our questions were answered in a professional manner. We did not feel pressured in any way. We are very happy with the arrangements.read more
Lina Elliot
22:51 15 Aug 19
Helpful, didn't try to push any thing on us.Very affordable.
marg lahey
02:18 08 Aug 19
My experience with Basic Funerals was excellent. My first contact was with Robin. She was easy to talk with and was very quick at returning emails, and phone calls. The pre planning process went smoothly as did the final arrangements. We went with the Basic package, cremation no service. Mailings arrived quickly. The information provided before and after was valuable and the cost of the package was considerably less than arrangements through other funeral homes. I feel comfortable in recommending this company to others in need of this service.read more
Ken Fryer
12:11 07 Aug 19
Allarrangements were handled professionalism and kindness. Jessica was lovely to deal with. The process was very efficient and the cost was reasonable, no or sure was at any time put on you to spend more than your decided you wanted which is not the case in most situations with funeral homes. I will pre arrange for myself and my husband's in the very near future.read more
Debbie Mastin
00:31 07 Aug 19
Robin was very helpful and patient with me on things I didn't understand. I appreciate that very much. Thank you, I have recommended Basic Funerals.
Verda Matthew
17:49 18 Jul 19
Very understanding and absolutely no attempt to sell us anything than we asked for. Professional and very kind.
10:42 16 Jul 19
Jessica B was very friendly and helpful
Aaron Hachie
17:22 03 Jul 19
Everyone was so helpful in dealing with my brother John's funeral.
Judy Costantini
22:57 13 May 19
During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention and very professional responsiveness to our needs. I would absolutely recommend this service for anyone struggling with all of the many other details and emotional distress that follow the passing of a loved one.read more
Debra Macphail
17:18 06 Mar 19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested.Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they served.read more
D.C. Mahoney
08:46 31 Jan 19
Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral home.read more
joann guenette
20:04 06 Sep 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Louise Viersen
20:40 20 Aug 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..read more
Soosy Q
19:29 24 Jul 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
Jaden Winfree
20:08 21 Jun 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
John O'Hearn
19:38 24 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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