Basic Funerals FAQs

Some Basic Funeral Arrangement FAQs, Definitions and Advice

At Basic Funerals, we understand that the funeral arrangement process is complicated. With this in mind, we have put together some helpful information that we hope can add clarity.

If you can't find the answers you're looking for, please feel free to contact us directly. Our team is always here to offer assistance.

Definitions of Funeral Arrangement Services at Basic Funerals

Professional Services
This includes the initial call, service arrangements, various clerical duties, and the funeral director's statement of death.
Transportation
This service includes the safe and dignified transfer of the deceased from the place of death to the funeral facility.
Shelter
This includes the sheltering of the deceased at the funeral facility until time of disposition.

Frequently Asked Questions about Basic Funerals and Funeral Arrangements

1Is Basic Funerals a Funeral Home?

When it comes to funeral arrangement, your loved one deserves the best. So, is Basic Funerals a funeral home? Yes. Basic Funerals is a licensed funeral establishment in Ontario. Our license means we that are allowed to perform any and all funeral services with our licensed Ontario funeral directors.

What makes us different is that we don’t own or operate a traditional funeral home location. By not having to maintain our own property, we realize significant cost savings which we then pass on to the families we serve.

2How Does Basic Funerals Compare to Other Funeral Service Providers?

At Basic Funerals, we make arranging a funeral simple and affordable. We take the time to understand the families that we serve and ensure that your every need is met. We believe in the importance of holding a funeral service in a meaningful location, not in a funeral home chapel.

Our licensed funeral directors and professional support staff work together to deliver uncompromising care. We are leaders in our field and take tremendous pride in what we do.

3How Can You Charge So Much Less Than Other Funeral Service Providers?

At Basic Funerals, we've brought funerals into the 21st century, allowing us to make our prices as economical and competitive as possible. We understand that this is a hard time for families and we want to make things as stress-free as possible. Through the use of technology, we are able to serve your needs efficiently and cost-effectively. When working with our team, we are confident that your expectations will be surpassed. We guarantee professional care and compassion without compromise. Please visit our testimonials page to see what families are saying about us.

4What's the Difference Between a Funeral Home and a Transfer Service?

When it comes to making funeral arrangements, there are several things to consider when comparing funeral homes and transfer services. Transfer services, like funeral homes, have licensed funeral directors working for them who are able to transfer the deceased from the location of death into their care and handle all the necessary documentation required to register a death and carry out a burial or cremation.

One of the main differences between the two services is that that transfer service funeral directors are not permitted to provide or attend a funeral service or visitation. As such, they are also unable to embalm or prepare the body for the funeral or visitation.

At Basic Funerals, we are proud to be able to provide you with the best of both worlds. Our funeral directors are fully licensed which means that we can assist you though every step of the funeral arrangement process from the time that the death takes place to finalizing the estate and everything in between. We provide exceptional care and service at a reasonable cost without sacrificing quality.

To learn more about our funeral arrangement services, please contact us at Basic Funerals.

Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral home.read more
joann guenette
20:04 06 Sep 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Louise Viersen
20:40 20 Aug 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..read more
Soosy Q
19:29 24 Jul 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
Jaden Winfree
20:08 21 Jun 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
John O'Hearn
19:38 24 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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