Burial Service FAQs

Understanding the Burial Process – Some FAQs

The burial process can seem confusing, especially at a time of grief.

Please know that we are here to assist you through every step of the funeral and burial arrangement process. So that you may better understand each aspect, we've put together some helpful definitions and information.

If you do not find the answers that you were looking for or if you need more information, please do not hesitate to contact us today.

The Burial Process: A Glossary

Traditional Service
The casketed body is present during the service which is followed by a cremation and/or burial. Caskets may be purchased or rented for this type of service.
This is the disinfection, preservation, and restoration of human remains for the purpose of viewing. This is done solely at the family's discretion.

FAQs About Burials

1Why Embalm?

Embalming serves 3 primary purposes. First, embalming is a disinfecting procedure. With the internal and external application of antibacterial soaps and chemicals, infectious agents are reduced or eliminated. Even if the deceased did not suffer from an infectious virus or bacterial infection, there are pathogens that can be acquired in the hospital and/or morgue. These pathogens can present a significant danger to the living and so it is necessary (but not by law) to embalm when a visitation is requested. For the safety of family, friends, and staff, most funeral homes require that a body be embalmed if an open casket viewing is to take place.

The second reason people choose to embalm is to restore the body to a lifelike state. Following death, natural processes occur that change the way a person looks. Blood stops flowing which causes discolouration and muscles cease to work which means that the eyes and mouth cannot stay closed on their own. Through embalming, a funeral director is able to restore some of the deceased's appearance as well as diminish the appearance of cuts, bruises, or any other signs of trauma.

The third reason to embalm is for preservation. Following death, the body begins to decompose, a process that can be slowed by embalming. In instances where a family requires a delayed funeral service, embalming can help ensure that their loved one's appearance doesn't undergo significant change.

2Is Embalming Required By Law?

No. Embalming is not required by Canadian law for any part of the burial process. Some funeral homes require embalming for certain services as a policy. Basic Funerals is one of the few funeral establishments that offers alternative preparation for viewing

It is worth noting that in the instance of shipping a body, embalming is a legal requirement. All countries, including Canada, will refuse to accept a body that has not been embalmed. Due to extended periods of time that may elapse between death and ship out, it's important to ensure that the body is preserved. Additionally, the risk of infection needs to be mitigated.

When making arrangements, a funeral director must always obtain consent prior to embalming. With a direct burial or cremation, embalming is unnecessary./p>

3Containers and Caskets: What's the Difference?

Whether arranging for a burial or cremation, you will have to decide between a container or casket. So what differentiates one from the other?

A container is a simple version of a casket. Made of cardboard (only available for cremation) or wood, it does not feature a lining. Because of their uncomplicated nature, containers are ideal for direct cremation or burial.

A casket can be made of wood or metal and usually features ornamentation and a fabric lining. Caskets are more expensive than containers because of the materials used and labour required during production. They are usually chosen by families opting for burial but it is worth noting that wood caskets can also be cremated, provided they feature no metal.

Choosing between a container or casket comes down to personal preference. Cultural beliefs, matters of faith, budgetary concerns- these are all things to consider when making a decision. Do not allow yourself to feel pressured into purchasing something that doesn't feel right and insist on being presented with the entire range of options.

4What is a Burial Vault and Do I Need One?

A burial vault is a solid, protective container that surrounds the casket. They are usually made of concrete and lined with layers of metal or polymers. Contrary to popular belief, a burial vault is not intended to preserve the casket but rather to protect it from the weight of the earth and any heavy equipment that may pass over it.

Some cemeteries require the purchase of a vault or grave liner for a burial. This is a safety precaution aimed at ensuring that the earth doesn't collapse due to unstable ground


If your chosen cemetery does not require the use of a grave liner or burial vault, the choice is yours whether or not to purchase one.

If you have any questions or would like more information about burials, please do not hesitate to contact us.

Robin was awesome to deal with and answered all of my questions. I only wished I know of basic funerals when I was pre arranging my mother's. I was told all sorts of lies by a funeral home.read more
joann guenette
20:04 06 Sep 18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.
Louise Viersen
20:40 20 Aug 18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..read more
Soosy Q
19:29 24 Jul 18
Excellent customer service! Excellent prices! Convenient payment plans. Could not ask for more!
Jaden Winfree
20:08 21 Jun 18
I prearranged my own funeral all on line including payment etc..no muss no fuss....a great experience
John O'Hearn
19:38 24 Apr 18
Robin was very helpful!!! I feel very happy knowing my arrangements are done as per my wishes. This will be so helpful to my family when my time comes to depart this earth!read more
Sandra Stubbs
12:49 09 Apr 18
I contacted Basic Funerals & Cremation to pre-arrange services for my mother. I initially reached out for an appointment by email and received a very prompt reply. I set up the appointment via an email exchange and met with Robin at Basic F&C the following week. It was a very straightforward process and Robin went to great lengths to to explain and simplify the various options. I highly recommend Basic F&C for the ease of contact, arrangement and follow-up.read more
Rick Pringle
17:09 28 Mar 18
Very happy with their professional service. Quick to respond with any questions or concerns. Would highly recommend this company to anyone needing their service .read more
Gail Adamson
20:34 07 Feb 18
Convenient and respectful. This is the second time my family has used Basic Funerals and Cremations Choices. The first was 5 years ago when my father passed away and this time was for my brother. I didn't deal with Basic with my father's arrangements but my step-mother did and recommended them and honestly, I don't think I'd use anyone else moving forward. When we had word on my brother's terminal illness, I called 3 places to get quotes on the cremation he wanted. Let me preface this by saying that my brother said a Celebration of Life was acceptable but he didn't want a viewing or funeral so a cremation is what I was researching.Since this was my first time arranging such services, I had no idea what to expect. The first place (a local funeral home) quoted me $4000, so now I had a starting point. The second place (a local cremation facility) quoted me $1000 (wth? talk about a price difference!) but then stated I had to involve a separate "funeral home of my choice" for transfer services (huh?) and lastly I called Basic.Unlike the other two places I had called, Basic Funerals and Cremation Choices took the time to explain everything to me and offered to email me a quotation that contained all of the details. They offered me various packages to choose from depending on my needs and told me there was no pressure to decide now-I could decide when the time came. The three packages were Budget, Basic and Priority (I chose Priority and would recommend it for the slight price difference). They also confirmed that there would be no additional charges beyond what I was quoted (and there wasn't!).Unfortunately, it was a very short time after this call when their service was needed. I made the call to Basic and they took care of everything. They were incredibly professional the whole way through. From the initial phone call, to the follow-up call when my brother passed, to the young gentleman that came to deliver my brother's ashes and even follow-up calls, these people are top-notch.Basic Funerals and Cremations Choices took the worry out of making the arrangements. I have started recommending their service to friends and family and told my husband this is what I him to do want when my time comes.I'd like to end my review with a sincere thank you to Basic Funerals and Cremation Choices.read more
Connie P.
14:15 05 Feb 18
I was in need of immediate service and Basic Funerals were very helpful and right there tending to my request. The staff were very helpful and attentive to our needs. I would definitely recommend this service for anyone, thank you.read more
Don Mascarin
01:51 12 Jan 18
Our family lost a member who lived in Ontario while most of us are in Newfoundland. This could have caused a lot of confusion and extra expense that we did not need at this difficult time. Basic Funerals was amazing to deal with. Fast, clear, informative, inexpensive, and respectful of our wishes. We got the cremains in plenty of time for the funeral, as well as everything else we expected. I HIGHLY recommend Basic Funerals for anyone during this difficult time.read more
Communication was exemplary...clear, quick response times, helpful. I also appreciated the professional yet senstitive approach each person I spoke with had during our difficult time. One thing I very much appreciated was NO attempt to upsell whatsoever. Any tiny suggestion to get more money I would have not used their services and they never once did...very impressed by that.I was helped by David, Natasha and Kamilah and I was very happy with their customer service...I would highly recommend Basic Funerals.read more
Evangelina Coleman
19:47 12 Nov 17
My Mom had a prearranged plan with Basic Funerals at my recommendation. I found them on the internet and my Mom prearranged everything back in 2011. When my Mom passed we contacted Robin who was her Prearrangement Specialist and was extremely helpful from start to finish. I highly recommend Basic Funerals. Thank you so much Robin and staff for all your help at this difficult time!!!read more
Sandy J-Lee
18:13 12 Nov 17
Very helpful. Compassionate.
Nadine Kyle
13:59 12 Oct 17
Representatives on the phone and in person were so courteous, efficient and straight forward. It was a very difficult time for my elderly parents, and they made it so much easier and in ways enjoyable. Thank you Robin ans Stephanie for such professionalism ! The price is very affordable, no frills and up-selling. Highly recommended.read more
Dragana Skokovic-Sunjic
02:02 11 Oct 17
Prompt response. They understand and listened to your needs. Robin was extremely professionnal, caring and understood what I wanted in regards of my dad's pre-arrangements. It feels good to be understood. Robin was great and went above and beyond to provide me with a great service and no surprise in regards of the pricing.GREAT PROFESSIONAL PEOPLE.I would recommend highly BASIC FUNERALS.read more
Johanne Coshall
15:20 09 Oct 17
Basic Funeral and Cremation Choices was the right choice for my mother's cremation. I contacted Jessica a few days before the time and she provided a quotation after a few minutes on the phone. The quotation was exactly what we were looking for. The price was reasonable. Jessica was on site for the cremation and everything went as planned. I would highly recommend Jessica and her firm.read more
Ravi Aggarwal
16:13 05 Oct 17
Jessica, was wonderful She took her time walking my family through our options. The detailed information she provided was priceless. Guiding us through a very difficult time. This was the second time using her services. I'd definitely use Basic Funerals and Cremations again. Also considering prearrangement of my own aftercare services. Offering my family peace of mind that my wishes were already thought out and paid for!Louise Kruegerread more
Louise Munro
02:36 05 Oct 17
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